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winnie7300
March 7, 2023
Question

CT PFML rate is set but has never actually deducted from the paycheck

  • March 7, 2023
  • 1 reply
  • 0 views

I spend over two hours on a chat with QuickBooks last week and during that I was assured that the CT PFML rate was now correct.  However, I just ran payroll and even though in my Payroll Settings it shows .5% as of 1/1/23 the amount deducted is still showing zero.  I am new to Payroll, so it would have been nice if instead of filing the taxes with zero amounts, they alerted me that something was wrong and .5% was supposed to be withheld.  My company ate the amount up until this point and I was told that the next check would have correct withholding.  

1 reply

JessT
JessT
March 9, 2023

Hi winnie7300,

 

I recognize the challenges you experienced to make sure that the calculation of CT PFML will be correct. However, it's good to know that the rate of said payroll item has been changed with the help of the Support Team. Therefore, we expect that QuickBooks will autocorrect the calculations on the next payout.

 

On the other hand, you may want to check our Help Articles for your further reference, especially that you've just started using our Payroll service.

 

If there's anything else I can help regarding the CT PFML setup, feel free to post your questions in this thread. I'll be happy to help you again.

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