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tcc2017
April 13, 2020
Question

Date in period of liabilities is incorrect.

  • April 13, 2020
  • 2 replies
  • 0 views

I have no idea what happened or how it happened but in the pay liabilities the period dates are wrong.  Our pay period is from Thursday to Wednesday.  So for example, our pay period is April 2- April 8.  Instead of having that date in the period for that liability it show the date being April 4-10.  How do I correct this?  Screen shot attached 

Edited to add:  Not only are the dates wrong but so are the amounts due.  When I print my payroll liabilities summary, the amounts on the summary are correct but in the view/pay liabilities, it is incorrect. 

    2 replies

    katherinejoyceO
    katherinejoyceO
    April 13, 2020

    Hello there, @tcc2017. 

     

    Thanks for visiting the Community. It's could be that the scheduled tax payments were set up incorrectly, that's why the Period displayed inaccurately. 

     

    Let's review the scheduled tax payments list to ensure it's accurate, then make some changes if needed. Here's how:

     

    1. Go to the Employees menu, then select the Employee Center.
    2. Click the Pay Liabilities tab.
    3. In the Other Activities section, click Manage Payment Methods.
    4. Go to the Schedule payments menu, then review the description of each payment. 
    5. Click the Edit button to modify the date to the correct period. 

     

    You Can also read through this article: Set up and pay scheduled or custom (unscheduled) liabilities. It helps you learn about how to manage scheduled or unscheduled liabilities: 

     

    Feel free to message again if you have additional concerns. We're always delighted to help. 

     

     

    T
    tcc2017Author
    April 14, 2020

    Thanks, but I tried that before I reached out to the community.  I went back and double checked it after reading your response but nothing changed. 

    BigRedConsulting
    BigRedConsulting
    April 14, 2020

    Your pay period and our liabilities due periods are not the same thing.

     

    Your pay period is the date range for which you will pay your employees, on the next pay date.

     

    Your liability period(s), potentially different for each tax and/or agency, key off of that pay date.  They are typically quarterly or monthly or similar, whatever your agencies say.

    T
    tcc2017Author
    April 14, 2020

    Yes, but I have been using this since Jan 2017.  Up until this week, everything was perfect.  Date wise and amount wise.  Now all the sudden this week the dates are off as well as the amounts. 

    MaryLandT
    MaryLandT
    April 14, 2020

    Hi there, tcc2017,

     

    I'm here to help ensure you're able to correct the period date for your liabilities.

     

    Let's perform one more step to get this working by using a different payment schedule. Then, modify the period from there. To do so, you can follow the steps from 1-5 provided by my colleague @katherinejoyceO. 

     

    Then, proceed with the steps outlined below:

    1. Mark the Let me use a different payment (deposit) frequency box, then click Next.
    2. Modify the schedule, then click Finish.

    If the same issue persists, I highly recommend contacting our QuickBooks Desktop Payroll Care Team. They can help verify your tax set up in a secure environment.

     

    Contact us through your product:

    1. Open QuickBooks.
    2. Go to Help, then select QuickBooks Desktop Help.
    3. Select Contact Us.
    4. Enter your concern, then select Continue.
    5. Choose Start messaging to connect with a support expert.

    Check out this article: Set up and pay scheduled or custom (unscheduled) liabilities for additional information.

     

    Let me know how everything turns out by leaving a comment below. I'm always around to help you out.

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