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roxy5
February 2, 2022
Question

Desktop payroll City Tax for new employee is wrong

  • February 2, 2022
  • 1 reply
  • 0 views

New employee was setup a couple weeks ago, and first payroll today. During setup, the "City Tax" item must have alphabetically defaulted to a city where our business was 2 years ago--we moved since. I corrected her City Payroll item under Employees, but that does not affect today's pay. Question is, can I fix today's payroll to list the correct City taxed on her pay stub?  In Preview Payroll window I noticed the problem, but don't think I am allowed to fix it HERE. Can I fix it before printing the pay stub? She is direct deposit. Both old and new cities are taxed at 2%, so there is no actual change in her taxes or net pay.

1 reply

AlcaeusF
AlcaeusF
February 3, 2022

Hello @roxy5,

 

Thank you for dropping by here in the Community. I'm here to help you fix the City Tax of your employee's payroll in QuickBooks Desktop.

 

The corrections you make on the profile will not affect existing paychecks. Since the problem involves taxes, you'll need to void the transaction.

 

However, voiding a check must be done before 5:00 p.m. Pacific Time, and two banking days before the paycheck date. If you want to check the payroll status you can follow these steps:

 

  1. Click the Employees tab at the top menu bar.
  2. Hover your cursor to My Payroll Service, then select Account/Billing Information.
  3. Sign in using your Intuit Account Login
  4. Click View Payroll Activity in the direct deposit section.
  5. Enter your Direct Deposit PIN.
  6. Look for the payroll transmission with the check that needs to be stopped.

 

If you still can void the direct deposit, here's how:

 

  1. On the top menu bar, choose Employees, then Edit/Void Paychecks.
  2. On the Edit/Void Paychecks screen, change both the Show paychecks through/from dates to the date of the check, and press Tab on your keyboard.
  3. Select the check-in question, and select Void.
  4. In the pop-up box, enter 'yes' and select Void.
  5. If you agree, select the checkbox saying you agree to the terms and conditions of voiding the paycheck.
  6. Repeat the previous steps as necessary to include all checks that need to be voided.
  7. Once the check has been voided, close the Edit/Void Paychecks window.
  8. Select Employees, and choose Send Payroll Data.
  9. Select Send. You won't see see any direct deposit checks to send. That's because this step is done to let QuickBooks Desktop connect with the server to let it know there has been a check modified and will be removed from direct deposit.
  10. Be sure the pay check has been voided by looking in your bank register used to pay employees. The memo line will show a modification has been made to the check. It may say: "Voided paycheck Payroll Service Funds Recovered." On the payroll liability check, the memo line may say: "Adjusted for voided paychecks." No confirmation report will be sent for voided pay checks.

 

After following the steps above, you can recreate and submit payroll again. Please check the Direct Deposit processing times to avoid any delays to the payroll.

 

Alternatively, you can contact our QuickBooks Payroll Team to verify the status. Our Customer Support Team for Basic and Enhanced is available from 6 AM - 6 PM PT (Monday - Friday). For Assisted Payroll, any time, any day. See the steps to get a hold of a specialist:

 

  1. Open QuickBooks Desktop.
  2. Click the Help tab at the top menu bar.
  3. Select QuickBooks Desktop Help. 
  4. Enter your concern, then hit Continue.
  5. Choose Get a callback. 

 

Also, QuickBooks allows you to create a one-time regular (non-direct deposit) paycheck for a direct deposit employee. Future paychecks will default back to direct deposit.

 

In case you can no longer process DD on time, you can process a regular paycheck. For the detailed steps, you can visit this article: Change a direct deposit paycheck to a regular paycheck in QuickBooks Desktop Payroll.

 

For additional reference, I've attached a link you can use in the future if you need to recreate a direct deposit that has already been sent to the employees' accounts but is missing in the register paycheck: Create a direct deposit offset item in QuickBooks Desktop Payroll.

 

You can drop a comment below anytime you need a helping hand with the payroll corrections. I'll be happy to help you some more.

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