Skip to main content
Jul 13, 2021 8:31 PM UTC
Question

Desktop Payroll not updating

When I click update your Payroll subscription, I get a message that says, You've retrieved the latest payroll update and validated your payroll subscription. We strongly recommend that you go online again before 06/18/2021 (PS038) Mind you that today's date is 07/13/221, my payroll will not take out taxes. 

30 replies

Jul 13, 2021 11:02 PM UTC

Hello there, @Hairgrl62. Let me help you get rid of that payroll service error.

 

To resolve this error, you'll need to update to the latest release of QuickBooks Desktop.

 

  1. Open QuickBooks Desktop and go to the Help menu.
  2. Select Update QuickBooks Desktop.
  3. Go to the Update Now tab. Tip: You can select the Reset Update checkbox to clear all previous update downloads.
  4. Click Get Updates to start the download.
  5. Once done, accept the option to install the new release.

 

If it persists, probably, there are paychecks that you'll need to edit or delete. You can proceed to Step 2 and Step 3 outlined in this article: Resolve payroll error PS038. It provides clear and complete instructions on how to accomplish this process.

 

Then, run the Verify and Rebuild Data within your company file to fix the error and other issues you're experiencing in QBDT.

 

  1. Go to the File menu.
  2. Select Utilities.
  3. Click Verify Data. Then, select OK to close all windows.
  4. Then, go back to the File menu.
  5. Select Rebuild Data under Utilities.
  6. QuickBooks will ask to make a backup before rebuilding your company file, select OK.
  7. Once the rebuild is done, click OK.

 

For additional information about payroll subscription and account information, see this article: Manage your QuickBooks Desktop subscriptions and services.

 

Let me know how everything goes. You can post more if you have other questions with QBDT payroll or anything related to QuickBooks. Take care and have a good one!

Hairgrl62Author
Jul 14, 2021 1:40 AM UTC

I have done the steps to reset update, it goes through the process and then I get a message Quickbooks needs to close to install updates. Please close and restart Quickbooks. I closed QB, reopened, and signed in. I never got the option to install the new release. 

Oct 22, 2021 3:35 PM UTC

I was able to get update  by going to employees  then my payroll service then  activate direct deposit and then when you see that screen X out ..it will do an update !

Who ho knows why ..I dont care it worked!! now my payroll is up to date 

Nov 12, 2021 8:16 PM UTC

Same here.

Stating I haven't updated payroll in 65 days so when I do same message pops up.

I've gone thru the recommendations but nothing works.

Nov 12, 2021 10:26 PM UTC

I hear you, @GBrice. I'm here to make sure you're able to update your payroll tax table.

 

In QuickBooks Desktop, installing the latest payroll tax table also requires the latest released version you're working with. I'm adding this article to learn more about how you can install it: Update QuickBooks Desktop to the Latest Release.

 

But if you can confirm it is already installed. let's repair QuickBooks to get rid of this problem so you can get back to business in no time. Let me show you how.

 

First set:

  1. Download the QuickBooks Tool hub.
  2. Open and install the downloaded file.
  3. On the QuickBooks Tool app, select Program Problems.
  4. Click Quick Fix my Program.

 

Second set:

  1. Go to Start.
  2. Select Control Panel.
  3. Under Program and Features, select Uninstall a Program.
  4. From the list of applications, select QuickBooks.
  5. Select Uninstall/Change.
  6. Click Repair.

 

Once done, restart your computer first before installing the latest payroll tax table using the steps outlined in this article: Get the Latest Payroll Tax Table Update.

 

I'm also including this reference to understand what comes with the latest payroll tax table you're working with: All the information you need about the Latest Payroll Update (22116).

 

It'll always be my pleasure to help if you got questions other than this payroll tax table concern. Use the Reply option below and surely I'll be here ready to assist you. Take care and stay safe!

Feb 25, 2022 11:16 AM UTC

I am having this problem this morning, for the first time.  I'm trying to do a payroll and I'm told to update my payroll.  I do so, it's 0%, and I'm told to go online again before 2/20/2022 -- today is 2/25/2022.  If I try to run my payroll, no taxes are being withheld, even though all employees are properly withheld in setup and always have been.  I do NOT have online payroll, so I don't have a way to "send payroll" or "send usage" to clear whatever might be jammed.  I have gotten all the system updates, run as administrator, and everything else I can find, but still no luck.

Feb 25, 2022 11:57 AM UTC

Hi.  I also had this problem.   I also do not have online payroll.  I had to "send" information when I was at the portion where you print paystubs.  There is also an option there to send your information.  This helped me get my update and run payroll again.

Feb 25, 2022 12:11 PM UTC

You nailed it -- that was apparently my issue too.  I run direct deposit for some other companies, but not this one, so I'd have never guessed to try "sending" something, but that fixed the problem.  Thanks so much!