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MjB46
September 10, 2024
Question

Did Quickbooks get rid of employee exit date option in QBO? I had an employee leave and the field for termination date seems to have disappeared.

  • September 10, 2024
  • 1 reply
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    1 reply

    C
    CamelleT
    September 10, 2024

    Thank you for bringing this to our attention, MjB46. We appreciate your vigilance in noticing the problem. Let's work together to determine why you can't see the termination date field. 

    When you change an employee's status to inactive or terminated, the system will display a box for entering the termination date. Please note this area will not be visible to active employees. You'll need to update their status first to input the exit date.

         If they are existing employees, here's how to edit them:

     

    1. Go to Payroll, then Employees.
    2. Locate and select your employee.
    3. Hit the Edit button in the Employment Details area.
    4. From the Status dropdown, choose Inactive or Terminated. The Termination date field will appear afterward.

     

    I've checked our records, and there are no reports about the removal of the employee exit date option in QBO. You should still see the designated field under the Employment Details section. 





    If your employee status is inactive or terminated and you're not seeing the field, you could be experiencing a browser-related problem. Sometimes, accumulated cache files in your search engine cause unusual responses, such as the field for termination date disappearing. We can rectify this by performing basic troubleshooting steps. Start by logging in to your account using an incognito window or private browser. Please refer to the keyboard shortcuts below:

     

    • Google Chrome: Ctrl + Shift + N
    • Mozilla Firefox: Ctrl + Shift + P
    • Microsoft Edge: Ctrl + Shift + N
    • Safari: Command + Shift + N

     

    After doing so, revisit the Employee Details. If this resolves the problem, return to your default browser and clear the cache to refresh the page. Alternatively, you may utilize other supported browsers.

     

    The measures above are designed to help you overcome the absence of the termination date area. This will enable you to input the data accurately into QBO and continue your workflow. If you have other questions about managing payroll information or performing other related tasks, leave a reply below. I'll make sure to get back to you promptly.

    M
    MjB46Author
    September 11, 2024

    This fix didn't work. The field is still visible on inactive employees, but not active. 

    MariaSoledadG
    MariaSoledadG
    September 11, 2024

    Let me direct you to the right support to help you fix this issue, Mjb46.

     

    Since the Termination date field is still not showing on your end, I recommend contacting our Payroll Care team to investigate what is happening. They have the tools to verify your payroll account and assist you accordingly with your payroll concerns. To do so, follow the steps outlined below: 

     

    1. Sign in to your QBO company.
    2. Go to the Help (?) menu.
    3. Select the Search tab.
    4. Click the Contact Us button.
    5. Select the Payroll topic in the What can we help you with? page.
    6. Choose a way to connect (Chat or Callback).

     

    Additionally, you can take a closer look at what available payroll reports that you can use when using QuickBooks Online (QBO). For more information, I've added this article for more details: Run Payroll Reports. 

     

    I'm here if you have any questions when doing payroll. You can hit the Reply button so I can assist you as soon as possible. Have a great day ahead!

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