Direct Deposit

That must be challenging, @3rriverview. We would also feel the same way if we encountered the same issue about sending your direct deposit in QuickBooks Desktop (QBDT). Let us share some troubleshooting steps to help fix the issue.

We understand the importance of sending deposits to your customers in our program without issue. We can proceed to the troubleshooting processes below to get this fixed.

Let's start with updating your QuickBooks Desktop to the latest release and create a backup copy of your QuickBooks Desktop company file. Next, we can send your payroll data or usage data. See the steps below:

1. Go to Employees, select My Payroll Service, then click Send Usage Data. If you don’t see this option, follow the next step.
2. Select Employees, then select Send Payroll Data.
3. In the Send/Receive Payroll Data window, select Send All. Enter your payroll service pin if prompted.

If it is sent successfully, try to get payroll updates again. Otherwise, you'll want to reach out to our support team. Also, if the error persists, proceed with the following steps shared in this article: Resolve payroll error PS038. 

Additionally, you may visit these articles for future reference in managing direct deposit:

• Change a direct deposit paycheck to a paper paycheck
• Set up direct deposit for employees
• Send direct deposit paychecks in QuickBooks Desktop Payroll
• Reverse a direct deposit

It's always our pleasure to help you with your QuickBooks concerns, @3rriverview. Please don't hesitate to tag us below if you have other queries. Keep safe, and have a successful business!