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C
CPA01
December 22, 2020
Question

Direct Deposit Activation

  • December 22, 2020
  • 3 replies
  • 0 views

I have recently tried setting up direct deposit for a new quickbooks desktop client. I continue to get an error saying "Something's not quite right. Try again later and it should work".

I wasted an hour on the phone with QB support, who said this is a problem every user is having. Has anyone else had this issue.

    3 replies

    R
    Rasa-LilaM
    December 22, 2020

    Thanks for reaching out to the Community, CPA01.


    I can see how beneficial the direct deposit feature for your business.  Let me help point you in the right direction to get this option working.


    We’ll have to trace where the error is stemming from. The process requires the gathering of sensitive information to access your account.


    I know you’ve already contacted our Payroll Support Team about the issue. I still recommend reaching out to them again for further assistance.


    One of our specialists can review the notes you have from your previous chat/email. From there, they’ll continue performing the troubleshooting where the last agent left off.


    Here’s how:

     

    1. Click on the Help icon at the top menu bar to select QuickBooks Desktop Help F1.
    2. In the Have a Question window, scroll down to choose the Contact us link.
    3. This will display the Contact Us screen.
    4. Go to the Tell us more about your question section to enter the issue or topic in the field box.
    5. Press the Search button to display the Get Phone Number or Start a Message button.

    For additional resources, these guides provide an overview of how to accomplish the following tasks in QuickBooks.

     

    Feel free to leave a comment below if you have any other concerns or questions about QuickBooks. I’ll be glad to lend a helping hand. Wishing you and your business continued success.

    C
    CPA01Author
    December 23, 2020

    I was told by the person I spoke to that you would be emailing me an update. Tell me who to call and how to get this fixed. 

      C
      CuHill
      January 5, 2021

      Did you ever get this resolved? We are having the same issue.

        E
        Ed 1
        February 13, 2021

        I am having the same problem a pop up comes and it gets stuck so cannot add any employee info its strange though I use multiple EINs in other companies which were set up before DD no issue only in the new company set up this is happening been 2 wks now have talked to at least 4 people in the desktop payroll support no help somebody from outsource talks for hrs does exactly the same steps which the previous person has done and finally give and blame it on the engineering team they are working on it that's what they !!

        Not sure how this will be resolved if not maybe I need to use payroll via another company 

        Ed 1 see enclosed file which appears 

        J
        JonpriL
        February 14, 2021

        I wish I could make it better, @Ed 1.

         

        Our engineering team is working diligently to deliver updates on time so you and other users, get back to business in no time. And we're unable to provide the exact turn around as to when it will be available.

         

        Rest assured that we've already informed our engineering team as more customers have encountered the same issue and they're in all hands working to fix this as soon as possible.

         

        Even if you've already reached out to our Customer Care Support, I'd still recommend contacting them as they haven't shared a workaround yet. With their tools, one of our specialists can associate your account on file to the said investigation so you'll receive all updates via email message.

         

        Lastly, I've also included this helpful reference for a compilation of articles you can use while working with us: Help Articles for QuickBooks Desktop Payroll.

         

        We appreciate your patience as we're working on this, please let me know in the comments if you have any other questions. Stay safe!

        A
        Accountant95
        February 14, 2021

        I don't call having a direct deposit issue remain unfixed for nearly 2 months working diligently.  If they are diligently working on the issue maybe you need to hire a new engineering team.  

          MJoy_D
          MJoy_D
          March 28, 2021

          Thank you for choosing QuickBooks Desktop, @vickiallely.

           

          I'm here to help you activate your direct deposit.

           

          The investigation on the error when trying to set up direct deposit in QuickBooks Desktop is already resolved (INV-53991). 

           

          Since you're still having an error, I suggest performing some troubleshooting steps to get around this. I recommend running the Verify/Rebuild Utility. This helps diagnose and fix unexpected behavior in a company file.

           

          Here’s how to do it in your QuickBooks Desktop (QBDT) software:

          1. Go to the File menu then Utilities.
          2. Select Verify Data then wait until the diagnosis is done.
          3. If there are issues, proceed to rebuild the company file.
          4. Tap File menu and Utilities again.
          5. Use Rebuild Data this time then click OK.
          6. Follow the onscreen steps to finish the process.

          You can also check this article for more details: Verify and Rebuild Data in QuickBooks Desktop.

           

          Once you're done, refer to the following article in reactivating your direct deposit in QBDT: Set up your company payroll for direct deposit.

           

          I’m all ears if you have other questions about direct deposit. Just let me know in the reply section below. Take care and have a great rest of the day!

          V
          vickiallely
          March 28, 2021

          I have done that more times than I can count. I have no issues on the rebuild. It doesn't work! I need to run a direct deposit payroll!

           

          I have gotten this error at least 2 dozen times trying all fixes. I have tried, and tried again, nothing.

          Something's not quite right.

          Try again later and it should work.

           

            C
            Catherine_B
            March 29, 2021

            I do appreciate your time in performing the steps provided by my colleagues, vickiallely.

             

            You should be able to get rid of the error after performing the steps. It looks like you get the same thing and you're still affected by the issue, you can reach out to our Phone Support Team. They'll be able to look into your account and can help you activate your direct deposit setup.

             

            You can also mention to them that you're one of the affected users of the closed investigation so they can further check other permanent fixes specific to your company settings. 

             

            Here's how to contact us: 

             

            1. Click Help and select QuickBooks Desktop Help.
            2. Select Contact us and enter a brief description about unable to active direct deposit.
            3. Click Continue and select the best way you'll want to contact us. 

            I'll be attaching the Set up your company payroll for direct deposit article again for future reference.

             

            Should you have other questions, please don't hesitate to post them here. Take care and have a great day!

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