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Belinda58
December 30, 2021
Question

Direct Deposit and Workforce

  • December 30, 2021
  • 1 reply
  • 0 views

We have been using DD for almost 3 months.  We just made a new company file to begin 1/01/2022 and submitted our first payroll from this company file.  I cannot find out if my deposit of over 40K will be dispersed to my employees on the 3rd (paychecks were dated 1/01/2022).  Been on the phone for 4 DAYS and nobody can tell me why the checks are not showing up in Workforce.  Some employees cannot even access Workforce even though they could previously.  Extremely frustrated and looking at dumping DD in favor of paper checks again.  Anybody have any advise?  Support has been super frustrating-it seems nobody knows anything.  Oh, and guess how many times I have been hung up on after holding for hours????? Seems if they don't know the answer, they just disconnect.  I would fire them if they worked for me.

1 reply

LieraMarie_A
LieraMarie_A
December 31, 2021

Hi there, @Belinda58. I want to make your employees can access Workforce and view their paychecks.

 

May I know if your employees are getting any error messages when trying to access Workforce? Currently, we have an ongoing investigation about employees unable to sign in to this website. Rest assured that our engineers are working diligently to get it resolved.

 

I recommend contacting our Customer Care Support team so that you can be added to the list of affected users. This way, you'll receive email updates of the investigation's status and be notified once it's been resolved. 

 

For employees who can log in to Workforce, are they getting any sort of error messages when trying to view their paychecks? In the meantime, I'll share some basic troubleshooting your employees can perform. Issues like this can be a result of too much historical data stored in your browser. I'd suggest clearing your browser cache. This way, you access QuickBooks with a clean slate. 

 

We can remove them in just a few easy steps. Let's start by accessing your account through an incognito window to rule out the possibility of a webpage issue. You can refer to these shortcut keys to open an incognito window in all supported browsers:

  • Chrome: Ctrl+Shift+N
  • Firefox: Ctrl+Shift+P
  • Safari: Command+Shift+N

 

If it works, clear your browser's cache. You can also switch to a different supported browser to see if it has something to do with your browser. 

 

For future help, here are some articles to help you get ready during tax season: 

 

Let me know if there's anything else I can do to help you with payroll. I'm here to lend a hand. Take care and have a great day.

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