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jengonzo
January 3, 2024
Question

direct deposit check stubs YTD incorrect information

  • January 3, 2024
  • 1 reply
  • 0 views

Hello! I have had a "bug" in my system for a year now.  Have worked for many many hours with many quickbooks techs and nobody has been able to solve it.  My system is updated, they have gone in and worked in my system and cannot fix it.  They said there is an error in their code that can't be fixed but they are violating california law by not stating the correct information on the paycheck direct deposit stubs.  The information that is in the emplolyee's file is NOT what is being posted on their direct deposit stub.  For example it states that they have two hours at the end of the year in 2022 for Paid Sick Leave BUT on the first check it shows that they have 40 hours on the YTD column and 16 used when that is impossible because only 24 hours were given at the beginning of the year and none were taken in their first check to be in the used column.  Nobody can figure out where they are getting those figures, they aren't from the company file and nobody can figure out how to fix them and in the meantime I have to white-out all of that information because it will never change and my employees will think they have that many hours to take when they dont and will want those hours to be paid and then I am violating California Law because Quickbooks is incompetant and cannot figure out how to fix it after speaking to over 7 different people and wasting probably a week on the phone.  FIX IT QUICKBOOKS!!!!!!!

1 reply

BigRedConsulting
BigRedConsulting
January 3, 2024

I have not heard of any actual bugs in the calculation of sick/vacation balances, but at the same time what QuickBooks does is sometimes insanely confusing - made worse because it varies in several ways based on the particulars of your sick/vacation settings.

 

I've worked through this many times with clients and in the end QuickBooks was always doing that it was told to do based on those settings - and also some properties of the payroll items used and the paycheck pay period - though that was sometimes not what the client actually wanted.

 

RE: For example it states that they have two hours at the end of the year in 2022 for Paid Sick Leave BUT on the first check it shows that they have 40 hours on the YTD column and 16 used when that is impossible because only 24 hours were given at the beginning of the year and none were taken in their first check to be in the used column.

 

2022? Where are you seeing 2022? Or, if you meant 2023, where do you see that?

 

A screenshot showing the Sick/Vacation window of the example employee will help (especially if that is where you see the balance), as well as a screenshot of the current pay-sub's sick/vacation section for the same employee (you can Preview the pay-stub to get a screenshot).

 

 

RE: Nobody can figure out where they are getting those figures, they aren't from the company file and nobody can figure out how to fix them.

 

It should be possible to establish what is going on, and it probably is based on the particulars of your case, though I'm not surprised a rep couldn't help. All of the numbers should be fixable going forward.

 

 

 

 

K
Kurt_M
January 3, 2024

Hi there, @jengonzo. We'll point you in the right direction to have this addressed and correct the information on the paycheck direct deposit stubs inside the QuickBooks Desktop (QBDT) Payrol.

Before anything else, know that we appreciate you for providing a glimpse of your current situation and that this isn't the experience we want you to have when using the program. In this situation, it's best to contact our Customer Care Team to investigate further and determine the root cause of this issue, as they have the necessary tools to access needed to look further into your query. These are the steps:

 

  1. Open QuickBooks.
  2. Go to Help, then select QuickBooks Desktop Help/Contact Us.
  3. Select Contact Us.
  4. Give a brief description of your issue, then select Continue.
  5. Sign in to your Intuit account and select Continue and then Continue with my account.
  • If you don't already have an account, make sure to Create a new account.

       6.  We'll email you a single use code. Enter your code and select Continue.

 

  • If you have more than one account, select the account you want to use and then Continue.

       7.  Select to chat with us or Have us call you.

 

You can check this page for more details: Contact Payroll Support.

 

Additionally, here's an article to learn more about sick pay limitations inside the program: Understand sick pay accrual limits in QuickBooks Desktop Payroll.

 

If you need assistance managing paychecks or have any additional concerns, please don't hesitate to post a question anytime so we can respond right away. Stay safe.

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