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C
cgagnon
February 20, 2024
Question

Direct Deposit checks stuck

  • February 20, 2024
  • 1 reply
  • 0 views

When I enter payroll hours and process for direct deposit the checks are stuck.  When it prompts you to "send to Intuit" I get onto the next screen follow steps and put in pin.  It acts like its processing.  Then just quits and checks are still sitting there, this has been going on since LAST September, every single payroll.  I have contacted online chat and called customer service.  Each time I am required to follow the same steps.... again and again, to no avail.  No matter what they try it just doesn't work.  Our I.T. tech support company has also spent numerous hours making sure it is not on our end.  We are being charged for this service and it is not working.  I run payroll every other Monday, I have been told that a c.s. rep would call after 11:00 am to check on the direct deposit for that run.  It's a crap shot if they actually call you back.  The latest "I'll call you back Monday" was January 22nd guess what.... still waiting.  Anyone else have this situation?

1 reply

J
JanbonN
February 20, 2024

Hello there, @cgagnon. I understand the difficulties you're facing and appreciate your effort and patience in trying to find a fix to this issue. 

 

Since the Community space is a public forum, we can't access your account directly to investigate the issue.

 

To help you resolve this problem, I recommend contacting our payroll support team. You can do so by following these steps:

 

  1. Open QuickBooks.
  2. Go to Help, then select QuickBooks Desktop Help/Contact Us.
  3. Select Contact Us.
  4. Give a brief description of your issue, then select Continue.
  5. Sign in to your Intuit account. Select Continue and then Continue with my account.
  6. We'll email you a single-use code. Enter your code and select Continue.
  7. Select to chat with us or Have us call you.

 

Please refer to this article that includes a phone number you can call directly: Contact Payroll Support.

 

Additionally, you can run a payroll report to get a closer look at your business finances.

 

If you require further assistance with your QBO-related concerns, please do not hesitate to reach out to us. We're available 24/7 to help you. Take care.

C
cgagnonAuthor
February 20, 2024

I have made MULTIPLE calls and online chats... no resolution.  Last I heard we were moved up to "LeveL 3"... and that did no good. Why after almost 6 months of your support trying to resolve this issue, is this not pushed up to the highest-level QuickBooks has?

R
Rea_M
February 20, 2024

This isn't the kind of experience we want you to have when processing direct deposit checks, cgagnon.

 

We understand how crucial it is to pay your employees on time and the urgency of resolving your payroll issue. We also recognize the impact this has on your business. With this, we'll route you to the next best help to address this promptly. 

 

To do this, here's how:

 

  1. Open QuickBooks.
  2. Go to Help, then select QuickBooks Desktop Help/Contact Us.
  3. Select Contact Us.
  4. Give a brief description of your issue, then select Continue.
  5. Sign in to your Intuit account, select Continue, and then Continue with my account.
  6. We'll email you a single-use code. Enter your code and select Continue. If you have more than one account, select the account you want to use and then Continue.
  7. Select to chat with us or Have us call you.

 

Once everything is all set, you might find this article useful for creating payroll and employee reports to track your expenses: Customize payroll and employee reports.

 

We appreciate your patience. Please feel free to get back to us for any other payroll concerns. We in the Community are always ready to assist you.

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