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johnfteel
November 28, 2023
Question

Direct deposit confirmation email

  • November 28, 2023
  • 17 replies
  • 0 views

I processed two direct deposit payrolls yesterday and never received a direct deposit confirmation email.  What is going on?  I always either received the email right away or at least in a few minutes after submitting the payroll.  Anyone else having issues?

    17 replies

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    A
    AC143
    December 4, 2023

    We are having the same problem as well. The last confirmations that worked for us were in the morning on November 29th. We've done lots of e-Payments since then and haven't received a single confirmation email. So for now we're checking the Audit Trails and making sure each payment has been accepted, and they have. Would be great if QuickBooks solved this problem without all of us having to contact them.

     

      V
      Vandersonea
      December 4, 2023

      That is what our firm is doing as well. We go back into QuickBooks and check to see that the payroll tax deposits are accepted as well as logging onto EFTPS and EDD websites. I hope Intuit can get this fixed as it additional time. Not sure what happened on their end but out last payroll tax deposits confirmation was also 11/29/2023.

      DianeGuinn
      DianeGuinn
      December 5, 2023

      I also didn't get payroll confirmation processed on December 1st about 4:00 p.m.  I also did not get the tax acceptance verification.

       

      I have checked my spam, my deleted and my junk files.

       

        L
        lplm1961
        December 5, 2023

        This has been going on for over a week now with no notification to us as users, which is a huge failing on the part of Intuit.  I just called again only to be told, they knew about it and they are working on it and "hopefully" it will be fixed in a week.  However, it did not slow them down from deducting the huge fees that they charge from my account although they are not providing the services as provided nor notifying anyone of the issues.  Even my IT company checked for systemwide issues from Intuit and nothing has been posted. Anyone have any update that is different?

          S
          ShyMae
          December 5, 2023

          I see all the challenges and efforts exerted to fix these issues, Diane and Shannon. 

           

          Since you already did everything, including checking your spam folder, Diane, I recommend contacting our customer care support team. They have the specialized tools to ensure your concerns are addressed thoroughly. Also, they can refer this to our engineering department if necessary for a more in-depth resolution. 

           
          On the other hand, as you haven't received any notifications regarding the confirmation of the direct deposit, I encourage you to connect with our support, Shannon. Since this involves checking updates with your account, please know that we in the Community are unable to pull your account due to security purposes. 

          To reach our support team:

           

          1. Go to the Help menu and select QuickBooks Desktop Help/Contact Us.
          2. Select Contact Us.
          3. Type a short description of your issue and concern in the box provided, then click Continue.
          4. Sign in to your Intuit account, select Continue, and then Continue with my account.
          5. You'll receive a single-use code in your email; enter the code and select Continue.
          6. Select Have us call you.


          To know more about direct deposit funding time, check out this article: When to send your direct deposit payroll. 

           

          Please know that you are our top priority. We value your experience. Tap the reply button if you need further clarification about the confirmation email and verification. I'm always here to help. 

          L
          lplm1961
          December 5, 2023

          I have called twice and they simply said "wait a week and see if it gets fixed"  I told them how important it is for the audit trail to have this information and that we pay for these services but customer service says "there is nothing we can do."

           

          How is that for frustrating?

            J
            jrsytsma
            December 6, 2023

            I (and my clients) are receiving the Direct Deposit email confirmations but NOT the EFTPS "successfully processed" email.

             

            This has gone on for weeks and to have NO resolution from Intuit is just simply unacceptable!  Will Intuit cover the "failure to deposit" tax penalties because their QBDT is not operating as required??!!

             

            I am joining this link to hopefully get an update email from Intuit on this issue.  Will that happen?  What is the expected resolution date?

              S
              stephanienas06
              December 6, 2023

              I am having the same problem. This is clearly an Intuit problem, not a problem with us accountants who have been using QB Desktop for ages.

              I have not received any EFTPS e-pay confirmation emails for a week.

              Make this a top priority in urgency to fix. We are TRUSTING Intuit and RELYING on this consistent processing. IT IS CRUCIAL!

                D
                danielle8
                December 6, 2023

                I received the Direct Deposit confirmation, just not the Tax Payment confirmations. 

                 

                Spoke with Inuit and got the same answer "We know and are trying to resolve. Please check with your tax agency to confirm the payments have been accepted." Thanks, I have 75 clients I will have to do that with.......

                 

                Frustrating for this time of year!

                R
                rlmccann
                December 9, 2024

                I have two companies for which I use QB.  I get the DD Confirmation email every time for one company but the 2nd company stopped getting it.  I put the companies side by side on my desktop and checked all the "preferences" but there were no differences.  I could never find a place in the program to activate a DD Confirmation e-mail.  I have no issues with my e-mail, and have checked spam and everything else possible.  Suggestions?

                 

                I
                Irene R
                December 9, 2024

                Your direct deposit status affects the process of receiving the confirmation email after submitting your payroll, Rlmcann. Let me help verify this setup and route you to our QuickBooks Desktop (QBDT) support team if the issue persists.

                 

                Let's start by visiting the Direct Deposit setup and ensure it is active. You can do so by following the steps provided below:

                 

                1. Log into your QBDT account.
                2. At the upper panel, select Employees.
                3. Go to My Payroll Services, then check if it has the option to Activate Direct Deposit.  
                4. If the option displays as Activate Direct Deposit like the screenshot below, it indicates being currently off. To turn it on, click the option and follow the provided prompts.


                 

                Furthermore, if your setup is all set and the issue persists, it would be best to contact our QBDT support team. They have specialized tools to securely examine and offer thorough information to resolve the issue in real-time. To reach our customer support team, here's how:

                 

                1. Open your QBDT account.
                2. At the top of your account, select Help.
                3. Choose QuickBooks Desktop Help/Contact Us.
                4. Click on Contact Us.
                5. Please give a brief explanation of your concern, then press Continue.
                6. Log into your Intuit account. Select Continue, then Continue with my account.
                7. A single-use code will be sent to your email. Type in your code and click Continue.
                8. Choose if you want to Chat with us or Have us call you.

                 

                Please know that our QBDT support hours vary on your subscription. Here's a list you can refer to:

                 

                • QBDT Plus users (Mac, Pro, and Premier) can contact support Monday to Friday from 6 AM to 6 PM.
                • QBDT Enterprise users, you can reach them at any time of the day.

                 

                Additionally, you can generate QBDT payroll reports to gather information and insights about your business and employees. You can refer to these resources for further details:

                 

                 

                Feel free to contact me through this thread if you require additional support with your direct deposit confirmation email or any QBDT-related inquiry. I'm always ready to assist you.

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