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mmcgeecpa
January 10, 2019
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Direct Deposit Correction

  • January 10, 2019
  • 5 replies
  • 0 views

After I have submitted a payroll direct deposit to Intuit, I found a correction that needs to be made.  It is still before the 2 banking days before the paycheck date (1/15/19) and the transction is showing as pending when I view my Intuit Payroll Service Account Information.  Is there a way to delete this transaction and resubmit it?

Best answer by JanyRoseB

Hello there, mnmcgeecpa.

 

I'm glad you've reached out to us. Let me help and provide you the information about voiding Direct Deposit paychecks in QuickBooks Desktop. 

 

The direct deposit scheduled to offload is exactly 5 PM Pacific Time two days prior to the paycheck date. If you need to make any changes to direct deposit paycheck, you must void the payment you already sent before the offload schedule.

 

To void a direct deposit paycheck, here's how: 

  1. At the top menu bar, click the Employees.
  2. Select Edit/Void Paychecks.
  3. Change both Show paycheck dates from/through dates to the date of the check.
  4. Select the paycheck you want to void.
  5. Click Void.
  6. In the pop-up box, enter Yes and click Void. 
  7. Select the checkbox saying you agree to the terms and conditions of voiding the paychecks.
  8. Repeat the previous steps to include all checks that need to be voided.
  9. Once the check have been voided, close the Edit/Void Paycheck window.
  10. Click Employees at the top menu bar, and select Send payroll Data. 
  11. Click Send. 

For additional reference, you can check this article on how to cancel or stop a Direct Deposit paycheck.

 

If you need further assistance with the steps, you can contact our QuickBooks Desktop Payroll Support Team. They have the tools to pull up your account and do a remote session. 

 

Here's how you can contact our phone support: 

  1. Click this link:https://payroll.intuit.com/support/contact/?infosrc=qs&service=16.
  2. Select your payroll subscription.
  3. Choose Payroll for the topic.
  4. Click View Contact Info to get the phone number. 

That should do it! By following these steps, you can now void the incorrect direct deposit paycheck and create a new one. Don't hesitate to leave a comment below if you have other questions about Direct Deposit. Have a good day. 

5 replies

J
JanyRoseBAnswer
January 10, 2019

Hello there, mnmcgeecpa.

 

I'm glad you've reached out to us. Let me help and provide you the information about voiding Direct Deposit paychecks in QuickBooks Desktop. 

 

The direct deposit scheduled to offload is exactly 5 PM Pacific Time two days prior to the paycheck date. If you need to make any changes to direct deposit paycheck, you must void the payment you already sent before the offload schedule.

 

To void a direct deposit paycheck, here's how: 

  1. At the top menu bar, click the Employees.
  2. Select Edit/Void Paychecks.
  3. Change both Show paycheck dates from/through dates to the date of the check.
  4. Select the paycheck you want to void.
  5. Click Void.
  6. In the pop-up box, enter Yes and click Void. 
  7. Select the checkbox saying you agree to the terms and conditions of voiding the paychecks.
  8. Repeat the previous steps to include all checks that need to be voided.
  9. Once the check have been voided, close the Edit/Void Paycheck window.
  10. Click Employees at the top menu bar, and select Send payroll Data. 
  11. Click Send. 

For additional reference, you can check this article on how to cancel or stop a Direct Deposit paycheck.

 

If you need further assistance with the steps, you can contact our QuickBooks Desktop Payroll Support Team. They have the tools to pull up your account and do a remote session. 

 

Here's how you can contact our phone support: 

  1. Click this link:https://payroll.intuit.com/support/contact/?infosrc=qs&service=16.
  2. Select your payroll subscription.
  3. Choose Payroll for the topic.
  4. Click View Contact Info to get the phone number. 

That should do it! By following these steps, you can now void the incorrect direct deposit paycheck and create a new one. Don't hesitate to leave a comment below if you have other questions about Direct Deposit. Have a good day. 

S
sanders-melody
March 25, 2020

If my account is in suspension until March 30 and I ran a payroll with a deposit date of March 25 is this already offloaded and can I void these checks so they don't deposit in the employee's accounts?

S
SarahannC
March 25, 2020

Hello there, sanders-melody. I'm here to help you clarify things. 

 

Yes, running payroll before the suspended date will still be offloaded. When voiding a direct deposit paycheck, there are specific timelines that we need to follow.

 

For example, our check date on Wednesday, direct deposit checks will be processed Monday at 5:00 PM PT. With that being said, we can void them until Monday before 5 PM PT. 

 

Here's an article that will help you through: Void a paycheck.

 

I'm always around to help in case you need one. I hope you're all set and good. Take care!

T
TRACYGILL
July 14, 2020

My assistant sent our direct deposit with the wrong paycheck date.  Instead of June 29th, the payroll was sent with July 24.  It offloaded for ACH but was not deposited into the employees' accounts because it is not yet July 24th.  I had to issue them paper checks for the June 29th payroll, but the July 24th direct deposit is still sitting in Quickbooks waiting to pay.  How do I cancel it?  When I try to void it, it says I can't because it was processed by Intuit Payroll.

JessT
JessT
July 14, 2020

Let me route you to the team who has access to check this, Tracy.

 

Based on the deadlines, you can void a direct deposit before 5 PM PST, 2 days prior to the check date.

 

I would recommend contacting our Support for this scenario. They will be able to help you to check to see why your direct deposit was offloaded early which disabled the option to void it. They are available from 6:00 AM-6:00 PM PST Monday-Friday and 6:00 AM-3:00 PM PST on Saturdays.

  1. Click on Help and choose QuickBooks Desktop Help.
  2. Select Contact us.
    contact.PNG
  3. In the description field, enter a summary of the scenario and hit Continue.
  4. Choose Message an agent.

Please don't hesitate to go back to this thread if you have more questions about direct deposit.

F
FarmerAl
February 1, 2021

I made a mistake on payroll checks to be direct deposited in two weeks. After entering the checks, I received a direct deposit receipt email from the Payroll Service. I then voided the checks and sent the message to the Payroll Service. However, I have not received a confirmation that the direct deposit was cancelled. Is there a way to confirm that the direct deposit was in fact cancelled. I would like to know for certain if that is the case before reissuing corrected checks for the direct deposit.

IamjuViel
IamjuViel
February 1, 2021

Hello there, @FarmerAl.

 

Making sure you're able to void or stop direct deposit paycheck depends on its paycheck date. Once it is successfully voided, you can see a Voided pay status in the items to send screen. Let me share additional information on how you can manage your direct deposit payroll check.

Here are the things you'd want to consider when stopping or voiding  a direct deposit paycheck:

  • ACH processing submissions for direct deposit occur at exactly 5 p.m. (PST), two banking days prior to the paycheck date.
  • You must submit any paycheck void or stop request before 5 p.m. (PST), two banking days prior to the paycheck date.
  • Once the direct deposit has submitted for ACH processing, Intuit or QuickBooks can no longer stop or prevent the direct deposit from being posted to your employee's bank account.

Also, you can access your account maintenance page to view the status of your payroll transmission. Here's how:

  1. Go to the Employees.
  2. Choose My Payroll Service
  3. Select Account/Billing Information.
  4. On the Account Maintenance page, go to the Direct Deposit section.
  5. Click View Payroll Activity.
    • When prompted, enter your Payroll PIN.

You can read through these articles for more insights about the process:

Get back to us here if you have other questions or concerns about managing your employees' payroll. I'm always here to help.

Jen_D
Jen_D
December 9, 2021

Allow me to help you with this payroll concern, @EZ4.

 

You can void the paychecks if it's not yet processed. Please note that we cannot stop a Direct Deposit once it has been offloaded for ACH. You need to check Payroll Check Direct Deposit status first to make sure the cancellation is successful.

 

I'm not sure what version of payroll you have, so I will provide both options for QuickBooks Online Payroll and QuickBooks Desktop below. 

 

To check the payroll status for QuickBooks Desktop:

 

  1. On the top menu bar, choose Employees, then My Payroll Service then Account/Billing Information.
  2. Sign in using your Intuit Account Login
  3. Click View Payroll Activity in the direct deposit section.
  4. Enter your Direct Deposit PIN.
  5. Look for the payroll transmission with the check that needs to be stopped.

 

To verify the Direct Deposit Payroll Check status when using QuickBooks Online Payroll:

 

  1. Go to Workers and select Employees.
  2. Select Paycheck List.
  3. You’ll see of the following status of the paycheck listed:
  • Scheduled: We have everything we need to send this check to the bank and pay this employee on. Need to make changes? Select the net pay amount before PT to modify or delete the check.
  • Processed: We already sent this employee’s paycheck info to the bank and aren’t able to make any more changes. This employee will be paid by the end of the day on < date>.

 

See this links to void DD if it is not yet offloaded or processed:

 

 

If it has already been processed, you can make an internal agreement with the employee to return the funds if you sent an overpayment. Otherwise, you can deduct the amount on their next pay run if they refuse to return it.

 

However, if you underpaid them, you can process an unscheduled paycheck for the remaining balance. Please note that doing so will not post on their original pay date as QuickBooks will follow the normal Direct Deposit lead time.

 

See this link for the steps to process an unscheduled paycheck in QBO: Create Unscheduled Payroll Check for QuickBooks Online

 

For QuickBooks Desktop, go to the Employees > Pay Employees then Unscheduled Payroll.

 

If you have other payroll or QuickBooks concerns, please let me know in the comment below. I'll be more than happy to help. Have a nice day!

K
krisel
August 10, 2022

I submitted my payroll for direct deposit and didn't notice that the check date is 8/19 and it should be 8/12  How do I correct it?  I went back and edited the checks but it still shows the funding date as 8/19.  It should be 8/12

 

Candice C
Candice C
August 10, 2022

Welcome, @krisel. 

 

Congrats on making your first post here in the Community. Allow me to point you in the right direction. 

 

The best route would be to contact our Customer Support Team to confirm a few details on their side. Here's how: 

 

  1. Go to the Help menu. 
  2. Choose the QuickBooks Desktop Help option.
  3. Tap the Contact Us button/hyperlink. 
  4. Enter your question and click Let's talk. 
  5. Scroll down and pick to Get a callback. 

 

From there, you'll be able to receive an estimated time of when they'll be in touch with you. 

 

Let us know how the call goes. I'm only a post away if you need me. Have a wonderful day! 

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