Direct deposit delay today

Hi yic, 

We were alerted to a third-party issue with direct deposit processing this morning that has delayed the deposit of employees' paychecks into their accounts. The issue has been resolved and your employees should expect to see the funds available in their bank account by end of the day today.

In order for you to receive live updates for outages in QBO, go to this link and click on Subscribe to Updates.

We know how critical each paycheck is to your team. This is, even more, the case in our current environment. Thank you for your patience as we focus to ensure your employees’ funds are available as soon as possible.

I understand that delays can pose challenges, savageeboni. I'm here to help.

Payments Support team are available during weekdays from Monday through Friday from 6 AM to 6 PM PT. You can find their contact details in this link: Contact Payments Support. I recommend that you reach out to them on Monday.

Deposit speeds depend on the product you're using and the type of payment. Standard deposits are processed daily except for Sundays, and some special holidays. Moreover, instant deposits are processed every day of the year with no exceptions. Here's how to find out how long it takes to get payments you process for each product.

1. Go to the Gear icon and select Account and settings.
2. Select the Payments tab.
3. Review the Deposit Speed section.

There can be cases as well when Intuit reviews payments and are put on hold. I'm adding this guide as a reference: Why are my funds on hold?

Let us know if you need further assistance or other questions about direct deposit delays in QuickBooks Online. We'll do our best to assist. Stay safe.