Skip to main content
November 12, 2021
Question

Direct deposit did not go through for my employees. any one else have the same issue?

  • November 12, 2021
  • 3 replies
  • 0 views
Original commenter did not share additional details

3 replies

November 12, 2021

They haven’t gone through for my employees either. I was thinking maybe it was because of the banking holiday yesterday but i am seeing others having delays as well. 

Angelyn_T
November 12, 2021

Hi there, @pterhaar-pmtmana

 

There are no ongoing issues about employees don't receive their direct deposit payroll in QuickBooks Online (QBO). Once you've submitted the payroll two banking days before the check date, funds should be deposited into your employees' accounts by end of the day today.

 

If your employees won't get their direct deposit, it can be caused by the following:

 

  • Employees' bank account information was entered incorrectly.
  • There's a problem with the employee's bank.
  • The pay date falls on a weekend or holiday.
  • The direct deposit payroll was submitted after the cutoff time which is 5 PM Pacific Standard Time. When this happens, the payroll will be processed on the next banking day.

 

If there are issues with the bank information, the funds will be rejected and returned to the employer's account. This process will take 2-3 business days after the pay date. If the employee still did not receive the funds by 5 PM after the settlement date, please give out Support Team a call so we can do a direct deposit trace.

 

If payroll is submitted on a non-banking day or federal holiday, your direct deposit will be drawn from your account the next banking day. Additionally, banks often close on state holidays. You’ll want to double-check with your bank for any state holidays they observe.

 

You can get more hints about direct deposit lead times through this link: When do I need to submit payroll to pay employees on time?.

 

Once the payroll is processed and you're ready to pay and file your taxes and forms, you can do it electronically. You can use this link as your reference: Pay and file payroll taxes and forms in Online Payroll.

 

If you have any other questions about direct deposit payroll, let me know by adding a comment below. It's my pleasure to help. Have a good one!

November 12, 2021

There must be an issue since I am not the only one with my employees not receiving their direct deposit.

November 12, 2021

My employees did not receive their direct deposit today also.