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A
aliciah45
March 17, 2023
Question

Direct Deposit did not process

  • March 17, 2023
  • 3 replies
  • 0 views

I ran payroll for my client yesterday but many of the employees have not received their direct deposit. The paychecks are not pending at the bank yet which is odd. What is going on?

3 replies

R
rvrfrf
March 17, 2023

Thanks for becoming part of the Community, aliciah45.
 

Your direct deposit funding timeframe determines how many days in advance of a paycheck's date that you send the payroll to Intuit for processing.
 

You may have one of the following time funding times:
 

  • Same-day - Workers are paid the same day you send payroll to Intuit. This is only available with a Premium or Elite subscription.
  • Next-day - Workers are paid the next banking day after you send your payroll to Intuit.
  • 2-day - Workers are paid two banking days after sending your payroll to Intuit.
  • 5-day - Workers are paid five banking days after you've sent payroll to Intuit.

 

I'd initially recommend confirming what your funding time is set to.
 

Here's how:
 

  1. Use the Gear (⚙️) icon, then go to Payroll settings.
  2. Scroll to your Direct Deposit section.
  3. Review the funding time above your direct deposit limits.

 

Now you'll know how long it currently takes for employees to receive their funds.
 

There's also a few scenarios which can cause an employee to not receive their funds on time:
 

  • An employee's bank account information was entered incorrectly.
  • There's a problem on the financial institution's side.
  • The pay date occurs on a weekend or holiday.
  • Your direct deposit payroll was submitted after the cutoff time, which is 5:00 PM Pacific Standard Time. When this happens, payroll will be processed on the next banking day.

 

If your situation falls under the first two listed reasons, funds will be rejected back to Intuit, then returned to your bank account they came from. This process can take 2-3 business days after the scheduled pay date.
 

In the event your employee still didn't receive their funds by 5:00 PM after the set settlement date, I'd recommend getting in touch with our Customer Care team. They'll be able to pull up your account in a secure environment, conduct further research, and create an investigation ticket if necessary.
 

They can be reached while you're signed in:

 

  1. Use the Help (?) icon.


     
  2. Click Contact Us.


     
  3. Enter a description of your situation in the What can we help you with? field, then hit Let's talk.


     
  4. Select Start messaging or Get a call.

 

Be sure to review their support hours so you'll know when agents are available.
 

I've also included a few detailed resources about working with direct deposit which may come in handy moving forward:
 

 

Please don't hesitate to send a reply if there's any additional questions. Have a wonderful Friday!

A
aliciah45Author
March 17, 2023

Nope, this is definitely a quickbooks issue. I processed everything on time. This is not my mistake.

W
windpoppy3-gmail
April 4, 2025

Same thing for my employees yesterday. I took a screenshot of the confirmation screen when I was done running payroll earlier in the week showing yesterday’s date for direct deposits, yet no one got theirs. 

R
Rmcmfg
May 23, 2023

Same thing for me, I ran payroll yesterday but the money was not withdrawn from my bank account today,

and employees were not paid, the payroll status shows in was sent and received 

D
Direct Deposit is still Proces
June 20, 2023

This is happening to me today for our payroll. Did you get this resolved??

Nicole_N
Nicole_N
June 20, 2023

Thanks for joining this thread. 

 

I see that you also have a similar concern about employees not receiving their direct deposit. I'd be glad to help and share additional information to resolve this.

 

When an employee doesn't receive their direct deposit, it's possible that it was rejected or mistakenly allocated to a different employee. Here are common scenarios on why your employees won’t get their direct deposit:
 

  • Scenario 1: The account or routing number is incorrect
  • Scenario 2: The account is for another employee

 

To rectify this, make sure to check your employee's direct deposit bank account details. You can also utilize this article for more details: Handle a direct deposit paycheck that was not received by an employee.

 

If there are issues with the bank information, the funds will be rejected and returned to the employer's account. This process will take 2-3 business days after the pay date. If the employee still did not receive the funds by 5 PM after the settlement date, please give our Support Team a call so we can do a direct deposit trace.


 For additional insights into direct deposit rejection, I encourage you to consult the following link as a helpful resource.

 

 

I'd love to know how this goes. Please get back here for any updates about this. If you have additional questions about direct deposit in QuickBooks, feel free to leave a reply. I'm always around to lend a hand. Keep safe.

W
windpoppy3-gmail
April 4, 2025

Same thing for my employees yesterday. I took a screenshot of the confirmation screen when I was done running payroll earlier in the week showing yesterday’s date for direct deposits, yet no one got theirs. 

MariaSoledadG
MariaSoledadG
April 4, 2025

One common reason an employee is unable to receive their direct deposit is due to the bank rejecting the transaction or the funds being accidentally deposited into the wrong employee's account. I'm here to assist you in recovering the funds, Wind.

 

You can contact the receiving bank to check if you have provided the correct bank account details. If this was deposited successfully, you can request a direct deposit reversal.

 

If the account is confirmed as rejected because the account doesn't exist or is closed, you can void the paycheck. Once done, update the employee's bank account. To do so, follow the steps below:

 

  1. Go to Payroll, then select Employees.
  2. From Payment method, select Start or Edit.
  3. Enter the new bank account info.
  4. Click Save.

After that, recreate the paycheck.

 

On the other hand, if the funds were deposited to the wrong employee, you can create a manual check for your employee and contact us to void the rejected direct deposit paycheck.

 

  1. Sign in to your QuickBooks Online company.
  2. Select (?) Help.
  3. Go to the Search tab and type Contact us.

  4. Click the Contact Us button.
  5. Go to the Callback section, and select the Have us call you option.

 

After the paycheck has been voided, send another direct deposit paycheck to your employee. For detailed steps on the process, see this article for reference: Handle a Direct Deposit Paycheck that was not received by an Employee.

 

If you have successfully run payroll, learn how to pay and file your state and local taxes using QuickBooks e-pay and e-file. I've got this handy resource for your guide: Pay and File Payroll Taxes and Forms Electronically in QuickBooks Online Payroll.

 

Please don't hesitate to return and inform us with any other questions and concerns regarding direct deposit. I'm here to assist you whenever you need me. Have a nice day.

W
windpoppy3-gmail
April 4, 2025

Thank you but, no, these were not the problem. The entire payroll failed to process, for all employees. I ran payroll on time and had the funds to cover it. I took a screenshot of the confirmation screen when I was done running it as I always do. This is how I know for sure I had payroll scheduled for the 2nd. No one received direct deposits. I called my bookkeeper for help and she set up another payroll for the 4th. It was as if I had never run it, despite having a screenshot of the confirmation. It was a problem on QuickBooks end and someone should bump the issue up to the tech people.

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