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Tami-Thermal Wrap
March 17, 2023
Question

Direct Deposit didn't go through March 17, 2023

  • March 17, 2023
  • 2 replies
  • 0 views

I have 2 companies that some of the direct deposits didn't go through for March 17, 2023.

Chat lines are down.

I need some answers to tell my employees of both companies.

2 replies

A
aliciah45
March 17, 2023

Quickbooks is trying to say its our fault for not processing payroll on time. Seems way more likely that it is a QuickBooks issue. 

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tham-kmi-service
March 17, 2023

I processed both companies payroll on Tuesday March 14th, so I'm not sure how they can use that as an excuse.

Candice C
Candice C
March 17, 2023

Good morning, @Tami-Thermal Wrap and @aliciah45. 

 

Thanks for coming to the Community with your questions. 

 

Since the direct deposits didn't go through, it would be best to get in touch with our Payroll Customer Support Team due to them having the tools to review your account to see why this happened. Support is available at these times: 

 

M-F 6 AM to 6 PM PT

 

However, I recommend choosing another method to get in contact with them. This is just in case they need to do a screen share to review your account with you. Here's how: 

 

  1. Go to the Help icon in the top right-hand corner.
  2. Press the Contact Us button/hyperlink. 
  3. Enter your question and tap Let's talk. 
  4. Scroll down and pick to Get a callback. 

 

Keep us updated on how the call or chat goes. We're always here to have your back. I look forward to hearing a positive result!  

T
tham-kmi-service
March 17, 2023

I tried to get in touch with support via chat and requesting a phone call and got the message:

Unfortunately, our help channels are currently closed

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