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C
CR admin
February 14, 2019
Question

Direct deposit error

  • February 14, 2019
  • 3 replies
  • 0 views

I tried to send direct deposit yesterday and got the following warning: 

Problem creating request file.  We tried to send your payroll information, but the transmission failed. 

 

After a few hours online and on the phone with Intuit, no fix.  Anyone else having this error?  Any fixes?  

Thanks!

    3 replies

    PreciousB
    PreciousB
    February 14, 2019

    Thanks for sharing the exact error, CR admin.

     

    I'm here to help you send the direct deposit paychecks.

     

    First, may I ask the troubleshooting steps you've performed with the payroll representative? Knowing so will help us isolate the problem. Meanwhile, I can share some recommended steps that can help you fix this error.

     

    First, you'll want to log in as an Admin in QuickBooks and switch to single user mode. Just click File at the top menu bar and select Switch to Single-user Mode.

     

    Next, make sure that there are no special characters or double-spaces from the Employee Information screen. Then, ensure that there no blank employees in the Employee List.

     

    To review this, please follow these steps:

    1. Select Employees at the top menu bar, then choose Employee Center.
    2. Double-click the employee's name and check the information.
    3. Click OK.

    Updating QuickBooks Desktop to the latest release and downloading the latest payroll updates can usually resolve this error.

     

    Then send a zero payroll to check the payroll connection.

     

    These articles will provide you with more insights on how to resolve the error:

    That's it. Please let me know the results after trying the steps above. I'll be here to help if you have any follow-up questions. Have a good one.

    C
    CR adminAuthor
    February 14, 2019

    Good afternoon, 

    I was on chat, and on the phone for 2 hours.  

    We tried to delete my payroll key and re-enter it.  

    We tried to run only one direct deposit at a time.

    We reset the direct deposit password.  

    I tried restoring from a backup

    He said he tried several items on "his end" 

     

    He also told me there is an "investigation" in to this problem. #IMV6410  I'm waiting for someone to get back to me.  

     

    I just now tried:

    Switching to single user mode -I was already in that mode... 

    Updating QB Desktop: It looks like it downloaded a few new items, but I have the following errors:

    Protocol Handler - Error #15227

    Service messages: Error #502

    Move Quickbooks: Error #15227

     

    I just tried it again, and have the same error. 

     

    A few things I noticed that seem unusual: 

     - When I "view" the checks to be sent, there are 2 10/5/18 checks in the Run Summary, with 0 dollars in them.  I haven't seen this before.  He didn't know how to remove them.  

     -  On Tuesday, when switching from another company file with no payroll... back to my main company file, my Payroll turned off, and I had to "activate it" again.  I don't remember that happening before.  

     

    FYI, I'm running Pro 2019 for desktop

     

    I look forward to any other information you can provide.  Thanks so much! 

     

     

     

    HoneyLynn_G
    HoneyLynn_G
    February 14, 2019

    I appreciate the details and the steps you've taken, @CR admin.

     

    Allow me to join in for a moment and share some insights about the Direct Deposit error you're getting.

     

    I've checked the Investigation-6410 and there are no updates yet. Since you've already talked with one of our phone specialists, rest assured, you're already added to our notification list.

     

    For now, I advise creating a printed paychecks for your employee. I will also get back into this post once I receive notifications.

     

    Thank you for your understanding and patience. Let me know if you have other payroll questions or anything I can do for you. I'm still here to offer help. 

    H
    HAMPTON CEDAR
    November 11, 2020

    Hi I wanna go to sign in to Direct deposit. after I complete all the information I received this message "

    Something's not quite right. "

    I have tried many times. It is Quickbooks desk 2019.

    MariaSoledadG
    MariaSoledadG
    November 11, 2020

    Logging into your QuickBooks account is very easy and I'm here to find out why you're getting such error, HAMPTON CEDAR.

     

    If you're trying to activate direct deposit, you'll have to make sure that you're running as Administrator to ensure that the activation process will go through. To do this, you can right-click the QuickBooks Desktop icon and select Run as Administrator. 

     

    However, if you're still getting the error, let's perform some troubleshooting steps to sort this out. You can run the Verify/Rebuild Utility tool to diagnose and fix unexpected behavior in a company file.

     

    Here’s how:

    1. Go to the File menu then Utilities.
    2. Select Verify Data then wait until the diagnosis is done.
    3. If there are issues, proceed to rebuild the company file.
    4. Tap File menu and Utilities again.
    5. Use Rebuild Data this time then click OK.
    6. Follow the onscreen steps to finish the process.

    Please check this article for more details: Verify and Rebuild Data in QuickBooks Desktop.

    I'm sure this would do the trick and fix the issue. You'll also want to check this article for the next step after you're done with the process: Set Up Your Company Payroll For Direct Deposit.

     

    Please post a reply below if you have any other concerns with direct deposit. I'm all ears in case you need any help with QuickBooks. Have a nice day!

    H
    HeatherDeters
    February 21, 2024

    This has been happening to me for a month now and noone can help.  Is there any resolution?  I have spent countless hours on the phone with no resolution.

     

    I tried to send direct deposit yesterday and got the following warning: 

    Problem creating request file.  We tried to send your payroll information, but the transmission failed. 

     

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