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lukecauffman
February 24, 2022
Question

Direct Deposit Error

  • February 24, 2022
  • 1 reply
  • 0 views

I have an employee whose first two direct deposits sent to intuit with no problem. The last two that I tried to send told me that the employees direct deposit info needed to be changed. It provided with a totally different bank account number and routing number. However, when I spoke with the employee he indicated that his banking info had not changed. How to I correct this issue going forward so I can process through direct deposit and not have to print payroll checks manually?

1 reply

Tori B
Tori B
February 24, 2022

Hi there, @lukecauffman. 

 

Thanks for taking the time to reach out to the QuickBooks Community for support and sharing your concerns. 

 

You'll need to contact our Payroll Support Team for this one. This way, one of our payroll support agents can review your account in a secure environment and check if anything on the backend is causing this issue. You can use the link I've included below to connect with an agent. 

 

 

Please let me know if you have any questions or concerns. I'm always here to lend a hand. Take care! 

 

 

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