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N
noah-mericajones
January 30, 2024
Question

Direct deposit is not working for an employee who has a joint checking account with another employee and they are being issued paper checks. How can this be fixed?

  • January 30, 2024
  • 1 reply
  • 0 views
I have been processing direct deposit for two employees (married couple) who have the same checking account.  This has been succesful for over a year but starting in Oct one of the employees direct deposit is not working and they are being issued paper checks.  Quickbooks phone support says the only fix is to make the employees have separate checking accounts.  This is not something I will not require.

1 reply

R
ReymondO
January 30, 2024

Hey there, noah.

 

The option to use the same checking account when paying employees using direct deposit is unavailable in QuickBooks Online (QBO). For now, you'll have to use a separate checking account for the other employee. 

 

On the other hand, you can temporarily use a paper check to pay your other employees in the program. Here's how to change their pay method:

 

  1. Go to Payroll, then Employees.
  2. Select Run payroll.
  3. Click the employee’s row.
  4. Below the employee's name, select the ▼ dropdown to switch the pay method to Paper check.
  5. Preview and submit your payroll.

 

I can see how this option would be helpful for you when paying your employees in QuickBooks. Therefore, I'll take note of this as a suggestion to improve your experience in the program. 

 

In addition, you can run payroll reports in QBO Payroll to view useful info about your business and employees. 

 

Please let me know how else I can lend a hand if you have any additional questions as you process payments in QuickBooks. I'll be here to help you out. 

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