Direct deposit isn't on bank statement

Hello there, rhonda28.

Let's perform troubleshooting steps to ensure that an employee's direct deposit check shows up when reconciling an account in QuickBooks Online.

Since the mentioned entry was listed on the bank statement but not on the QuickBooks reconciliation, I recommend visiting the Register section within QuickBooks. This is done to double-check if the transaction has been recorded successfully in the program or appears from there.

Here's how:

1. Go to the Accounting menu and choose the Chart of Accounts section.
2. Choose the specific bank account and click the View register link under the Action column
3. Select the funnel icon and filter it by Reconcile Status, Transaction Type, Payee, and Date.
4. Hit Apply.
5. Find the transaction.

Once you're able to see the employee's direct deposit check from there, you can customize the Reconciliation area by making sure that the filters are properly set. To do so, click the Funnel icon and narrow it to the correct details. 

If the issue persists, I suggest contacting our QuickBooks Online Support Team. They're the best support group as they can request account information and be able to verify the cause of the direct deposit check being missing once you reconcile an account.

In case you need different guidelines to help you fix any reconciliation issues you might encounter; you can read this article: Learn the reconcile workflow in QuickBooks.

Keep in touch with me if you have any other questions about reconciliation in QBO. The Community is open to help you always. Stay safe out there, rhonda28.