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A
Accurate Accounting LLC
December 7, 2020
Question

Direct Deposit Limit Increase

  • December 7, 2020
  • 2 replies
  • 0 views

Is there a way to get in contact with the banking department at QB's instead of just the poor tech support?  I submitted a DD limit increase and have called support about it 3 times last week.  The problem I am having is that it is a spin off of an existing company that just opened their bank account in November so we don't have the 6 months of bank statements to submit.  We submitted 6 months of bank statements from the original company but can't seem to get tech support to understand that.  They are lost as to what to do if it isn't in their "script".  I requested someone from banking contact me on Thursday morning and I still haven't been contacted.  I will be processing payroll again in a few days and would really like to get this resolved.

2 replies

R
Ryan_M
December 7, 2020

Hi @Accurate Accounting LLC,

 

I'll point you in the right direction for your query about the direct deposit limit increase request you have with your QuickBooks Online (QBO) Payroll. 

 

You can submit an online request through this page: DD Limits and Faster Funding Requests. A quick heads up, go through the Request Tips section to learn more on how the process goes.

 

If you encounter any problems with direct deposits for your QBO Payroll, you can refer to this article: Fix direct deposit issues. It's a list of FAQs about direct deposit, along with their answers. 

 

I'm here to help with any other QBO Payroll-related questions you may have. Drop them in the comments below, and I'll handle them for you.

L
LINKLINN
December 2, 2021
"Limits. We may establish processing limits and assign a maximum dollar amount per transaction and/or an aggregate maximum dollar amount per calendar month (or any other time period we designate) that you may process using the Merchant Payment Services at any time. You may request an increase in your per transaction limit or your aggregate processing volume by submitting a request to us. Any increase shall be at our sole discretion, and we reserve the right to reverse and decrease any maximum amounts previously authorized. Any increase granted by us may be conditional upon and require the establishment of a Reserve Account. You agree that your activity will remain consistent with approved processing limits. Intuit may require additional documentation if you exceed your approved processing limits and you agree to promptly provide such documentation upon request. You agree that Intuit may, in its sole discretion, elect not to process transactions over your approved aggregate processing volume or per transaction limits, and/or to suspend or terminate your Merchant Account in the event of over-limit transactions."
L
LINKLINN
December 15, 2021

You should tell your customers,  you do NOT increase the limit. I spoke with your HIGH END support and was escalated to higher support...and there was no giving on your side. Your limit is $49,999.99 for a check. PERIOD. We manufacture boats...and sell by the load...that is like 5 boats...do you know that every check we have ever had, for over 30 years, is over $100,000...and ya'll did NOT even bother to look at our account or anything. You just said no you wouldn't do it. I wonder how many customers you have that deposit checks over that amount. NONE.

I am sure.

You wouldn't even look at our submission of bank statements...we were only told it could not be done.

 

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