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T
TB201
October 4, 2022
Question

Direct deposit rejected, how to record it in QBO

  • October 4, 2022
  • 1 reply
  • 0 views

Direct deposit was sent on 21st, but returned on 26th. Same day on 26th we did another direct deposit to correct account. Direct deposit was returned due to wrong bank account. Deposit from 21st is in my "for review" in my checking account. How do I record this in QBO? 

Thanks!

    1 reply

    T
    TirzahC
    October 4, 2022

    Let me share some information about your direct deposit concern, TB201.
     

    Yes, it will be returned to you after it's being rejected due to incorrect bank information. The direct deposit may be declined and the money will be refunded to your bank account within 2-3 banking days after the payment date. 

     

    To reflect the updated bank account information, we can void or delete the existing paycheck from the register and recreate them.

     

    Let me show you how:

     

    1. Select Workers, and then Employees.
    2. Choose the employee's name.
    3. Click Paycheck List.
    4. Change the date range if necessary.
    5. Mark the paycheck you want to void, and then click Void.

     

    Also, there are times that an issue like this occurs when we encounter a browser-related issue. We can fix this by running some basic troubleshooting steps.

     

    I suggest performing the steps through a private window. It's the best place to check browser-related issues while working with QuickBooks. To save you time, use either of these keyboard shortcuts:
     

    • Google Chrome: Ctrl + Shift + N
    • Safari 11 or newer: ⌘ + Shift + N
    • Mozilla Firefox: Ctrl + Shift + P
    • Microsoft Edge: Ctrl + Shift + P
    •  

    If it works fine, you can go back to your original browser and clear its cache to start fresh. You can also use another supported and up-to-date browser to narrow down the result.

     

    Otherwise, you'll want to get in touch with our QuickBooks Care Support if the same issue. They have the tools to securely pull up your account and help identify the reason why the direct deposit rejected. 

     

    Here's how you can reach us:

     

    1. Go to the Help menu at the upper right.
    2. Select Contact Us.
    3. Enter ''Direct Deposit rejected''.
    4. Click I still need a human.
    5. Select Contact Us to connect with our live support.

     

    To learn more about how DD works in QuickBooks Online (QBO), I've added these great articles for reference: 

     

     

    Let me know how this goes and leave a response below if you need further assistance in managing your employee's Direct Deposit. I'm always here to help. 

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