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Kimberly74
September 26, 2022
Question

Direct Deposit Return

  • September 26, 2022
  • 1 reply
  • 0 views

I have a client who uses QuickBooks Online Assisted Payroll.  One of his employees had their direct deposit returned due to the bank account being closed.  I voided the direct deposit paycheck which created a "paycheck adjustment".  Thereby "washing the payroll check and correcting the payroll taxes"  I then changed the payment method from direct deposit to paper check for this employee and created another check for him so that he could be paid for that pay period.  (This is his very first paycheck with this employer).  However, when I view the reports it shows his YTD as if he received two paychecks!  How do I correct this so the W2 and the quarterly 941 will be accurate and his pay stub for this week will only show the one paycheck in his YTD section?

1 reply

Rubielyn_J
Rubielyn_J
September 26, 2022

It's my pleasure to guide you to correct the YTD report showing two paychecks, @Kimberly74.

 

To ensure that the W2 and the quarterly 941 will be accurate and his pay stub for this week will only show the one paycheck in his YTD section, we'll have to check what's causing this discrepancy. 

 

Since the Community has limited tools for us to check this further, I suggest contacting our support team directly. They have special tools like screen sharing so that they can take a closer look at your issue and assist you with making payroll corrections.

 

To reach them, here's how:

 

  1. Sign in to your QuickBooks Online company.
  2. Proceed to Help (?).
  3. Click Contact Us.
  4. Enter your concern, then select Let's talk.
  5. Choose Start a chat or Get a callback from the next available expert.

 

You can run some payroll reports in QuickBooks Online to get a quick view of your business finances and ensure your records are accurate. To achieve this, simply go to the Reports menu and choose your desired report from the Payroll section.

 

Fill me in if you have further questions about correcting W2 and the Quarterly 941 with only one accurate paycheck. I'll be around to help you. Stay safe!

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