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R
rzacek87
January 3, 2024
Question

Direct Deposit Setup Issue

  • January 3, 2024
  • 1 reply
  • 0 views

Using QuickBooks Accountant Desktop Plus 2024.

Trying to setup a client to use Direct Deposit to pay employees.

I type in all the information asked for from the Activate Direct Deposit (Employees>My Payroll Service>Activate Direct Deposit) screen.

When I click on Accept and Submit get a screen saying "something's not quite right".

 

I have tried resetting updates, accessing the QBW.ini File and manipulating "PAYROLL_BUNDLE_STATE=Y" to no avail, tried running QB as an Admin, and used Verify Data (no issues).

 

Need to have this setup by end of day.

 

Thanks in advance.

1 reply

K
KimberlyS
January 3, 2024

I appreciate you providing the details about your concern, @rzacek87.

 

Let me route you to the appropriate support to help you set up direct deposit successfully for your clients.

 

I can see that you already performed the necessary troubleshooting steps to address your concern. Therefore, I recommend contacting our customer support team. They have all the resources to identify the appropriate resolution to overcome the error so you can get back to business immediately.

 

You can follow these steps to reach our support:

 

  1. Open your QuickBooks.
  2. Proceed to the Help menu.
  3. Select QuickBooks Desktop Help/Contact Us.
  4. Click on the Contact Us tab.
  5. Enter a brief description of your concern, then Continue.
  6. Use your Intuit account to sign in or Create a new account, then Continue.
  7. Enter the single-use code sent to your email and select Continue.
  8. Either choose to chat with us or Have us call you.

 

Also, please observe their support hours so you can get instant help.

 

On the other hand, there are instances that you might reach the direct deposit limit. With this, consider scanning this material for guidance: Get help if you’re over a direct deposit limit.

 

Feel free to add a comment in this thread for questions or clarifications when setting up direct deposit or other related concerns in QuickBooks Accountant Desktop. I can always lend a hand.

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