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1387
November 24, 2021
Question

Direct Deposit users

  • November 24, 2021
  • 1 reply
  • 0 views

I'm concerned.  We have a small accounting business and do payroll for 13 clients, some of which use the Direct Deposit feature.  Recently an employee of one of our clients approached me saying that their payroll information wasn't correct.  I asked what they were basing that on.  Seems they received an invitation directly from Intuit QB Payroll to sign online to a portal where they were able to access all of their payroll data.  Well, not quite.  They weren't Direct Deposit for the entire year so manual checks were not included in the information that Intuit was providing.  Also, we were told by this client's employee that the information said that this was year-to-date totals that would match their W2 forms.  No, it won't.  

We were not advised or asked if we wanted Intuit to go around us to our clients and their staff offering information that we are PAID to provide by our clients.  We take our obligation to our clients very seriously and are extremely upset and disappointed that Intuit would think that this was a good idea.

I've been a QB user since 1994.  A small business puts a lot of trust in the company that provides their software for such important tasks as payroll and financial data.  Our clients are unhappy and feel very uncomfortable going forward with their choice of Direct Deposit.  Frankly, I feel uncomfortable going forward with Intuit,

    1 reply

    JessT
    JessT
    November 24, 2021

    Hi 1387,

     

    Thank you for expressing your feelings about the direct deposit service. I understand that your client doesn't feel comfortable having us check their payroll data. However, there are cases that this happens, especially in situations like this.

     

    We are always available to review or investigate any issues that caused incorrect numbers on your client’s employees ’W-2 forms. They can also run the Payroll Summary report to double-check the figures on the said form. If the numbers don’t match, they can run the Verify and Rebuild utilities to fix any data issues.

     

    Direct deposit is a feature enjoyed by many users since a long time ago. If it causes a lot of issues or incorrect figures, it shouldn’t exist until today. Therefore, in terms of reflecting payroll data on forms, I can assure you that it just works the same way as "manual checks" does.

     

    Most of the issues we've seen in W-2s are due to incorrect setup, adjustments, incorrect tax tracking on payroll items, and the like. These are the things that we usually check when we troubleshoot W-2 forms.

     

    Here's an article for your additional reference: Understand why the wage amounts are different on your employee's W-2.

     

    We're always available to help with whatever issues your client has.

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