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bwb
February 6, 2019
Question

Direct deposit was rejected.

  • February 6, 2019
  • 2 replies
  • 0 views

My employee closed his checking account without notifying me. His direct deposit was rejected and the amount was credited back to my account. How do I now issue a paper check for replacement?

 

2 replies

BettyJaneB
BettyJaneB
February 6, 2019

Hello, @bwb.

 

I'd be happy assist you with creating a paper check for the rejected direct deposit of your employee. 

 

You can change the direct paycheck to a manual paycheck so you can pay your employee.

 

Let me guide you how:

  1. Click on the Banking tab.
  2. Select the Use Register.
  3. Double-click the direct deposit check.
  4. Select the Paycheck Detail button.
  5. Uncheck the Direct Deposit option on the upper right.
  6. Select OK.
  7. Verify that there is a dollar amount on the check before printing the check.
  8. Give the check to your employee.

For more details about this process, please check out this article: Employee did not receive direct deposit created in QuickBooks Desktop Payroll.

 

These steps should get you on track, @bwb.

 

Fill me in if you have any other questions with this concern. I'll make sure to get back to you as soon as I can. Wishing you and your business continued success.

B
bwbAuthor
February 8, 2019

That was the first thing I did, but  I get an error message and it won't uncheck or allow me to print a paper check.

According to the article you linked, that is not an option in desktop. I do think I've found the answer in that article, though. Thank you!

Shawna

BettyJaneB
BettyJaneB
February 8, 2019

Thanks for reaching back out to us, @bwb.

 

I appreciate the details that you've given and it's good to hear that this has been resolved.

 

Feel free to visit the Community if you have any concern with QuickBooks. We're always here to help. Have a lovely day!

 

 

M
Melissa R
October 6, 2021

I also had a rejected direct deposit paycheck for one of my employees.  The rejection shows up in the Direct Deposit Status window.  However, Intuit has not credited my payroll bank account yet.  It was rejected on the first and now it is the sixth of the month.  How long does it take???

S
ShiellaGraceA
October 6, 2021

Let's get this sorted out, @Melissa R.

 

The rejected direct deposit paychecks will be credited to your bank account within 14 banking days. In your case, I recommend contacting our Payroll Support so we can do a bank trace.

 

Please refer to @Candice C's post to reach out.

 

Additionally, here's a link that covers all the tasks you can do when using payroll service: Help on common payroll topics.

 

Get back to me anytime if you have other Direct Deposit questions. I'm more than willing to assist you. Take care and have a nice day ahead.

 

 

J
Jeff206
October 15, 2021

My direct deposit was refunded, how do I enter the deposit into the register? 

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