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J
Joe23a
June 18, 2024
Question

DO NOT USE QUICKBOOKS ON-LINE PAYROLL!!!

  • June 18, 2024
  • 1 reply
  • 0 views

Here is the trouble they caused.

 

The trouble started when we paid for a year of payroll on Desktop.  Then QB informed us that they would discontinue Desktop Payroll and we would have to transfer to On-line, but no worries, the transfer to On-line is done for you and seamless.  They did not tell us it is one way!  There is no return to Desktop!

 

The year was finished, and it was time for W-2s.  On-line said they would complete and submit the W-2s after our review.  They sent it before we could review it!  The W-2s were wrong.  Online said they would fix it then changed their minds claiming it was too complicated since the seamless transfer from Desktop missed our company is an S-Corp!  On-line said they did not want to damage our account.  Later QB said if we upgrade one tier in payroll they would figure it out!!!

 

That last 2023 941 payment still shows the money transferred to the IRS.  The payment never went through.  We had to complete the payment and penalty ourselves!  Our QB On-line checking account still says it was paid though QB!

 

The unemployment insurance had a similar outcome since it was submitted late.  We paid another fine.

I am tired of slow, clunky cloud software and bad support.

 

All the data has been entered manually in order to go back to Desktop!  We will find a better solution for payroll.

 

The best part is - YOU ARE FIRED. 

    1 reply

    J
    JanbonN
    June 18, 2024

    We acknowledge the challenges you're facing with your taxes, @Joe23a. I'm here to guide you to get the optimal support to address this effectively.

     

    I highly recommend contacting our support team for further assistance with your tax concerns. This process requires accessing your account which we can't do here in the Community forum. Our support team is equipped with the expertise and experience needed to address your tax concerns and provide a solution to resolve this matter promptly.

     

    To reach a live representative:

     

    1. Log in to your QuickBooks Online Company.
    2. Click on the Help button at the top of the page.
    3. Choose the Search tab, then click Contact us.
    4. Type in your concern, and click Continue.
    5. Under Callback, click Have us call you button. This will route you to enter your details.
    6. After that, select Get a call.
    7. You will now be added to the queue and wait for us to call you.

     

    Additionally, you can run payroll reports to get a comprehensive overview of your business's payroll activities.

     

    Let us know if you have other concerns with payroll in QuickBooks. We're here to help you in any way we can.

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