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H
HLee
July 5, 2022
Question

Does anyone else have an issue with their accounts and charges by intuit?

  • July 5, 2022
  • 1 reply
  • 0 views

I thought about using Quickbooks online but decided to keep my desktop software.  They signed me us for Quickbooks online and payroll.  I cancelled within a month.  Yet they keep charging my credit card; even after I've called them twice and they showed it was cancelled.  They said it would not appear on my credit card again.  Yet is still is happening.

1 reply

S
SashaMC
July 5, 2022

Hello HLee,

 

Thank you for reaching out to the QuickBooks Community! Did you use this method below to contact our QuickBooks Online Payroll Team? I just want to ensure you were connected with the correct department since we cannot look up your account on this platform. 

 

  1. Sign in to your QuickBooks Online company.
  2. Go to Help (?).
  3. Select Contact Us.
  4. Enter your concern, then select Let's talk.
  5. Choose a way to connect with us:
    • Start a chat with a support expert.
    • Get a callback from the next available expert.

 

I also include our number (800-446-8848), so you can reach us there. Please let me know if you experience the same situation! I will be here to assist you further. Take care! 

 

 

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