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November 28, 2021
Question

Does anyone else have difficulty running payroll?

  • November 28, 2021
  • 1 reply
  • 0 views
Every time I click on "pay my team" I keep getting the green wheel of doom.

1 reply

November 28, 2021

I'll ensure that you can pay your employees, everpurclean-gma.

 

It might be the accumulated cache in the browser is preventing you from running your payroll seamlessly. To fix this, you can perform some troubleshooting steps:

 

Try logging in to your account using a private or Incognito window for this won't save web searches and cookies. You can use any of these keyboard shortcuts:

 

  • Ctrl Shift for Google Chrome
  • Ctrl Shift for Firefox & Microsoft Edge
  • Command Shift for Safari

 

Once you're in, try processing your payroll again. If it works, go back to your regular browser and then clear its cache to delete the excessive cache files. Switching to other supported browsers can also help fix this issue.

 

In addition, here's an article that you can read to help track where your business stands in terms of payroll and employee expenses: Run payroll reports.

 

I'm always here if you need more help in dealing with your other payroll tasks, @everpurclean-gma. Have a great day!