Skip to main content
September 26, 2023
Question

Does anyone else notice the mileage tracking switch on quickbooks mobile randomly turn itself off?

  • September 26, 2023
  • 1 reply
  • 0 views
I check mileage but then realize it hasn't been recording trips for several days or even weeks. 

1 reply

September 26, 2023

I understand how important it is for you to track your mileage in QuickBooks Online Mobile App, @travelingtoolbox.
 

There are few things we need to check in your mobile app and phone to ensure that the mileage tracking works properly. Please be advised that you can only manage the mileage if you’re logged in as a user with admin privileges.
 

With that said, let’s check a few things here:

  1. Check your device's location setting.
  2. Turn off your hotspot while driving (Android only).
  3. Add the QuickBooks mobile app to your permission lists.
  4. Update the QuickBooks mobile app and your device to their latest version.
  5. Change the general settings on your device. 

I am adding these articles that outlines the complete steps about:


If you need to check your reports for tax or financial purposes, I’ll add this article: Run reports in QuickBooks Online.
 

If you need any further assistance, kindly notify me by leaving a comment below. I’ll be happy to assist you any time. Have a good day!