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BethatVIVO
BethatVIVO
September 8, 2020
Solved

Does QB Desktop have a direct deposit limit?

  • September 8, 2020
  • 4 replies
  • 0 views

Hello! 

 

I am attempting to process payroll today for 58 employees and I am receiving an error message that our DD is over our DD limit.  I have been on the phone w/ support today for over 4 hours and have gotten no where and I'm currently awaiting a call back from them.  One told me Desktop does not have a DD limit. 

 

We have recently transitioned over to QBO however, QB Payroll is not set up, it is a HUGE mess a completely other subject so we are still processing our payroll on our Pro 2020 Desktop.  Except, now I'm getting an error message.  This is odd because in the past I have processed payrolls larger than the one I am attempting to process today.  Any suggestions?  Phone support has no idea why I'm getting the error. 

 

Thanks!

    Best answer by GraceC

    Hello there, @BethatVIVO.

     

    Thanks for taking the time to reach out to us. Allow me to provide a few information about the direct deposit limits in QuickBooks.

     

    The reason why you receive an error message when processing your payroll is that the payment amounts are much larger than usual. This security limits help protect you from fraudulent Automated Clearing House (ACH) activities by capping the amount you can send via direct deposit.

     

    In the meantime, if you want to increase your direct deposit limit. You can submit an online request through this link: Get help if you’re over a direct deposit limit.

     

    Once done, Intuit will start reviewing your request within three to four business hours. To learn more about this process, check out these articles:

    I'll be right here to help you have any other concerns or questions.

    4 replies

    G
    GraceCAnswer
    September 8, 2020

    Hello there, @BethatVIVO.

     

    Thanks for taking the time to reach out to us. Allow me to provide a few information about the direct deposit limits in QuickBooks.

     

    The reason why you receive an error message when processing your payroll is that the payment amounts are much larger than usual. This security limits help protect you from fraudulent Automated Clearing House (ACH) activities by capping the amount you can send via direct deposit.

     

    In the meantime, if you want to increase your direct deposit limit. You can submit an online request through this link: Get help if you’re over a direct deposit limit.

     

    Once done, Intuit will start reviewing your request within three to four business hours. To learn more about this process, check out these articles:

    I'll be right here to help you have any other concerns or questions.

    BethatVIVO
    BethatVIVOAuthor
    September 9, 2020

    Hello! 

     

    I've now requested the credit increase for direct deposit and it was approved.  I still can't process payroll.  It is still giving me the same error message.  I've been on chat and phone w/ support now since 7 this morning and for 6 hours yesterday and no one can help me.  I am at my wits end here.  What has happened to support with Quickbooks?  Why can't anyone help me or get me to someone who can actually help me.  I've been given the run around for almost 4 hours now.  This doesn't help me.  

     

    We've updated, we've restarted, we've done everythign and we still get the same result.  I can't even get someone to call me back b/c I'm not able to request a call back, only chat.  

    S
    ShiellaGraceA
    September 9, 2020

    Thank you for the quick response, @BethatVIVO.

     

    I'll share and guide you the steps on how to sync the approved direct deposit limit increase. You can do it by updating your tax table version.

     

    Here's how:

     

    1. In your company file, go to the Employees menu at the top.
    2. Look for Get Payroll Updates from the drop-down.
    3. Click the Update button. See the attached image below.

    After the update is complete, go back to sending your direct deposit payroll again. If you're still unable to send payroll, please contact our Payroll Support. This way, they'll be able to verify your direct deposit limit settings. They'd be able to check and correct it using their payroll tools.  

     

    To reach out:

     

    1. In your Home Page, press F1 or Help at the top menu.
    2. Select Contact us. A Contact Us page will open on your QuickBooks page.
    3. Type "payroll" in the Ask us anything field, then tick Search.
    4. Choose Get Phone Number or Start a Message.

     I can still offer help if you have other payroll questions, @BethatVIVO. Just leave them in the reply section below and I'll be there for you. Have a great day ahead. 

     

    N
    Not-in-2-it
    October 16, 2020

    I am having a similar problem and about to lose my mind! 

    I tried to run payroll on 01-Oct for 1 employee using direct deposit with QB desktop 2020 and on 03-Oct we discovered that the paycheck funds were taken out of the employee's account and then deposited back into the same account that day. I figured I messed up the payroll set up so I tried to re-run it and ran into the old "deposit-limit reached" issue. I tried contacting QB support and was told that I had set up the account correctly and to try again after 6 days after the limit resets.

    6 days later: I try to re-run payroll and again get the same message.

    Contacted support (after 4 hour run-around with chat nonsense) to find out that 6 days is for QB payroll online. I need to wait 14 days for QB desktop. Support lady tells me to delete the payroll and try a new unscheduled payroll. Again, same limit error.

    Today is 15Oct and I tried again to run payroll. (Meanwhile, my 1 employee is about to murder me).

    Same deposit limit reached error message. 

    I just contacted support and received a robocall. I answer the phone and there is silence. Then I'm disconnected.

    I guess I will just keep venting my Quickbook woes online until I get some support. I cannot believe they are charging monthly for this crappy "payroll" service!

     

      MaryLurleenM
      MaryLurleenM
      October 16, 2020

      Hi,

       

      I know this hasn't been easy for you and your employee. For now, you can cut a paper check for your employee so they can still get paid on time while your account is being reviewed. Make sure to change the checks in your product to paper checks before attempting to send it again.

       

      Limits are placed to protect your account from fraudulent ACH activities. Once your account has reached a direct deposit limit, an email will be sent to you from DDLimits@intuit.com. This includes details on why the account has been placed on hold and what you can do to resolve it. Once a request is submitted, the process takes two business days. It's also advisable not to run any payroll while the account is reviewed. This will cause another error.

       

      You can reach out to our Payroll support again. They can directly check with the Risk Management Team to review your request immediately.

       

      Here's an article to learn more: Payroll account suspensions, security checks, and risk management.

       

      I'll be here if you have other questions.

      N
      Not-in-2-it
      October 16, 2020

      Thanks for your reply but I’m already at my wits end with this and have decided to cancel quickbooks payroll and go with another payroll service. 

      john-pero
      john-pero
      December 28, 2020

      Yes, there is a daily DD limit that you would have specified when you originally engaged DD in QB. Where that limit exists in QB Payroll for you to view I have no clue. But there may two limits, one on the total in one transacton to be deducted from your bank account and the other being the net check amount to be DD into employee account

       

      The other distinct possibility would be if your bank has a daily limit on ACH

      B
      BrandonKIM
      November 4, 2021

      This is unfair for a new company that does not have enough history. Even though the company has enough fund in their checking account, they could not process payroll due to DDL (Direct Deposit Limit). I also think that I need to find other payroll programs.

      D
      dso0216
      May 22, 2022

      Same issue.  Running clients payroll since 2009.  Now randomly can't get the payroll to send due to direct deposit limit????????  

      Client has no paper checks.  Payroll is no more than I've run in the past for this client.  I need an answer asap and need this resolved as swiftly as possible.  

      JenoP
      JenoP
      May 22, 2022

      Hi there, dso0216.

       

      I can see you're previously posted a similar question about direct deposit limit in a separate thread. Let me route you to this link so you can read the answer and follow the steps on how to resolve the issue: https://quickbooks.intuit.com/learn-support/en-us/employees-and-payroll/re-unable-to-send-direct-deposit-payroll-message-code-2103/01/1088796#M95226.

       

      The Community is always here if you need anything else. 

      D
      dso0216
      May 24, 2022

      Received an approval.  Still unable to send payroll due to direct deposit limits.  Had an email authorizing limit increase.  Unable to find where to enter authorization number.  Call support.  Very difficult to understand rep.  While speaking (or trying to speak) I noticed the email had the bank the client used about 10 years ago.  Rep said to reply to email with current bank which I did.  She then tells me to look for another approval email.  I've seen nothing from Intuit since last night.  Payroll needs to run today.  She tells me to issue manual checks I respond that client has no manual checks!!  Many younger clients no longer have accounts with checks.  Help!!

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