don line help

Thanks for reaching out to the Community, Dougc83.

If you need to fix something on an employee's W-2, the process will depend on which payroll service you're using. In the event you're using an Enhanced payroll subscription, you can create your W-2c and print it on perforated paper (not pre-printed), then file the form manually with the Social Security Administration (SSA).

Here's how:
 

1. In your top menu bar, go to Employees, then Payroll Center.
2. Access the File Forms tab.
3. Go to Annual form W-2c/W-3c - corrected Wage and Tax Statement, then click Create Form and choose your employee's last name.
4. Hit OK, then pick the employee(s) who need a W-2c.
5. Click Review/Edit and answer your Have you made the W-2 corrections in QuickBooks Desktop? question, then review each page and press Next as needed.
6. Tick your Check if this is a W-2c (corrected W-2) checkbox.
7. Fill in only the lines that need to be fixed in both the Previously Reported and Correct Information columns. Do this for Federal, State, and local info as needed.
8. Remove your amounts from the remaining lines. Right-click on the amounts and select Override, then delete them. Do this for Federal, State, and local as needed.

You can refer to our Fix an incorrect W-2 & W-3 article for more information on this process.

If you'd like to have a phone or chat agent guide you through the process, you'll need to get in touch with our Customer Care team. They'll be able to pull up your account in a secure environment and guide you through the process.

One of my teammates replied in your other thread with detailed steps on how to reach our Customer Care team. You can refer to their steps in their post if necessary. Be sure to review their support hours so you'll know when agents are available.

Please feel welcome to send a reply if there's any additional questions. Have an awesome Thursday!