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A
Aquaspa1
May 22, 2024
Question

DT to QBO import a disaster......

  • May 22, 2024
  • 1 reply
  • 0 views

The transfer from Desktop to QBO did not go well. Particularly setting up payroll. In updating payroll info for first quarter 2024, and April/May 2024 the program hangs up with a "something went wrong. Please try again in a few minutes." message. That was more than 12 hours ago with me unable to move forward. Ive been forced to go back to DT to do this weeks payroll.  This is incredibly frustrating considering that both programs are Intuit products. I expected better!

 

Suggestions for fixing this issue?

1 reply

C
CamelleT
May 22, 2024

Being able to import data from QuickBooks Desktop to QuickBooks Online (QBO) is crucial for your business to help you keep going in managing your financials. I'm here to ensure you successfully update your payroll info so you can move forward, Aquaspa1.

 

Unexpected issues, such as the program hanging up while entering April/May 2024 payroll info, could be due to browser-related issues. To fix this, let's do some troubleshooting steps. 

 

Start by accessing your QBO account in a private or incognito window, as this doesn't store cache that may cause odd behaviors. Please refer to the keyboard shortcuts below:

 

  • Google Chrome: press Ctrl + Shift + N
  • Mozilla Firefox: press Ctrl + Shift + P
  • Microsoft Edge: press Ctrl + Shift + N
  • Safari: press Command + Shift +N

 

After logging in again, if you no longer see the error message, return to your regular browser and clear the cache to remove accumulated data and refresh the system. If the issue persists, try using other supported browsers, as the problem may be temporary and specific to the browser you're currently using.

 

Additionally, you can edit your prior payroll if you haven't created any paychecks yet. Here's how:

 

  1. Go to Payroll.
  2. Click Overview.
  3. Then, make the necessary changes.



If you've already processed paychecks, you'll need to contact our payroll support team to make adjustments. Our experts have the necessary tools to complete this task while ensuring accuracy.

 

I'm still here if you need further assistance with migrating your data or managing your payroll, Aquaspa1. Simply click the Reply button, and I'll get back to you. 

A
Aquaspa1Author
May 22, 2024

No change. I neglected to say I was using the App and not working thru a browser. After your reply I tried following your steps for clearing the cache and then logged in to QBO thru Google chrome. I hit the same error message at exactly the same point. I also triple checked my figures to

male sure there wasn’t a math error

 

frustrated. 

C
ChristineJoieR
May 22, 2024

I appreciate your effort following the troubleshooting steps provided by my colleague above, Aquaspa1. I'll ensure everything is sorted by sharing tips to fix the error message you've encountered in QuickBooks Online Payroll.

 

To assist you with the task you need to achieve, I suggest contacting our  QuickBooks Online Payroll support so they can examine further why you're getting this error message on your end. Once the issue is confirmed, they can provide additional solutions to aid regarding this matter.

 

Please see the steps below:

 

  1. Log in to your account.
  2. Click the Help button at the top right corner.
  3. Go to the Search tab, then select Contact Us.
  4. Enter a brief discussion with your concern, then click Continue.
  5. Choose to Have us call you to connect with us.

 

For your convenience, here are the support hours for different QuickBooks Online plans:

 

Plus, Essentials, Simple Start:

 

  • Monday to Friday: 6 AM to 6 PM PT
  • Saturday: 6 AM to 3 PM PT

 

Advanced:

 

  • Support is available anytime, any day.

 

Please don't hesitate to reach out if you need to manage your account, migration, and employee salary issues. I'm here to assist you. It's always my pleasure to work with you again. Have a great day!

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