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jdb8768
January 6, 2022
Question

Duplicate Payroll for some employees

  • January 6, 2022
  • 1 reply
  • 0 views

When I went to run payroll on the 3rd I received an error message saying I needed to pick a different date because there would be tax issues. The payroll date was 12/31/21 originally. I clicked done and it kicked me back to the payroll screen. I chose the correct date of 1/3/21 and it ran just like it normal. A confirmation screen popped up and let me know payroll was run. The next day when I received a summary of payroll it showed that 2 of the 4 employees had payroll run multiple times for the date that was incorrect. Does anyone know why this happened?  I also don't understand why I was kicked back into the payroll screen if the payroll went through with the wrong date. Any insight would be helpful. I don't want this issue to happen again since it means getting the employees have to now pay back the duplicate checks. 

 

1 reply

R
RoseJillB
January 6, 2022

Hello there, @jdb8768.

 

Thank you for reaching out to the Community. Let me share some ideas about running payroll in QuickBooks Online (QBO).

 

The probable reason why you encountered this error is that the payroll had already been processed for that payroll schedule. Thus, QBO moved it to the next schedule.

 

Regarding the duplicate payroll, you can delete or void the duplicate checks. Let me show you how:

 

  1. Select Payroll, then select Employees.
  2. Select Paycheck list.
  3. Select the paycheck(s) you'd like to delete or void, then select Delete or Void.
  4. Select Yes.

 
For more details about deleting or voiding paychecks, you can check out this article.

 

In addition, I added this article to learn more about setting up and managing payroll schedules in QuickBooks Online.

 

When you run payroll, you also have the option of printing paychecks. To learn more, just check this link out: Print paychecks in QuickBooks Online Payroll and Intuit Online Payroll.

 

Let me know if you need further assistance with payroll. The Community always has your back. Have a great day ahead!

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