Skip to main content
K
KCLCINC75
January 18, 2022
Question

EE unable to view W-2 online?

  • January 18, 2022
  • 1 reply
  • 0 views

If filed W-2 efile and accepted by SSA see below from Workforce:

 

1. In Quickbooks, go to FILE Menu. 2. Click on Print forms and Pay Stubs. 3. Change the date range (make sure not to exceed 200 pay stubs per upload to avoid too much data transfer). 4. Click Send Online and Send All. 5. Enter PIN that you use to send information to Intuit to confirm the changes.

1 reply

DivinaMercy_N
DivinaMercy_N
January 18, 2022

I got you covered, @KCLCINC75.

 

Currently, there's an ongoing investigation about employees who can't view W2 in Workforce. To fix this, we can perform the following workaround.

 

Before anything else, let's ensure that your employee does not use Internet Explorer when viewing W2 in Workforce. If they do, I'd recommend using a different supported browser. Once done, advise them to follow the workaround below:

 

  • Ensure that there are no special characters in the employee's name.
  • Make sure the employee is not also an admin on the company. If so, the employee needs to use a different e-mail address for Workforce.
  • They can change the username and create a new Intuit account for the same email. 
  1. Head to https://accounts.intuit.com.
  2. Have them sign in using their existing username and password.
  3. Next, go to the "username" area and click Edit.
  4. Then, change information to a different username (must not be a full email address).
  5. Once done, they have to open the email invite.
  6. Then, create an account using the email address as username.
  • Lastly, you can also try to resend the invitation to a different email address of the employee.

 

If the issue persists after performing the steps above, I'd suggest reaching out to our Customer Care team to link your account to the existing investigation. Once added, you'll be notified of the updates about the issue via email. 

 

It's easy to view your employee data and track your business finances with QuickBooks Desktop. To do this, you can open any payroll reports that suit your needs. To give you a list of those reports and an overview of what data they display, please go to the Excel-based payroll reports page.

 

Stay in touch if you have any other concerns viewing your employee W2 form. I'm always around to help. Have a good one. 

Terms & ConditionsAccessibility statement