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A
apowers
October 18, 2021
Question

EFTPS 4digit pin and 941 e-file 10 digit pin not carrying forward

  • October 18, 2021
  • 3 replies
  • 0 views

Ever since we upgraded to Enterprise 2022, when we go to make an EFTPS payment or e-file a form 941, the 4 and 10 digit pin are not carrying forward.  We have to enter it each time we have to e pay or e-file payroll forms.  Anyone know if QB is aware of this or if they have plans to fix it. Customer support doesn't have a clue.

3 replies

JoesemM
JoesemM
October 18, 2021

Thanks for bringing this up in the Community, @apowers.

 

Before doing some troubleshooting steps to resolve this unexpected behavior, let's ensure your computer meets the system requirements of QuickBooks Desktop (QBDT). Then Update QuickBooks to the latest release and your Payroll Tax Table. These updates provide the most current and accurate rates and calculations for supported state and federal tax tables, payroll tax forms, and e-file and payment options.

 

Once done, let's isolate this concern for possible damage by running the verify and rebuild tool. This is a built-in tool that auto-detect and self-resolves any minor company file data issues. Here's how:

 

To Verify Data:

  1. Go to the File menu.
  2. Choose Utilities.
  3. Select Verify Data.
    • If QuickBooks doesn't find any problems, select OK. You can keep using your company file. You don't have any data damage.

To Rebuild Data:

  1. Click the File menu.
  2. Go to Utilities and select Rebuild Data.
  3. Hit OK to back up your company file.
  4. Wait until the Rebuild is complete.
  5. Click View Results.

 

 You can click this article for detailed steps: Verify and Rebuild Data in QuickBooks Desktop.

 

Just to confirm, did you receive any error messages when trying to make an EFTPS payment or e-file a form? Any additional details will be much appreciated.

 

I'm also adding these articles that tackle making tax liability payments and handling payments in QBDT:

 

 

If you need to review the taxes and contributions, you can run the payroll summary report, check out this article for the steps and details: Customize reports in QuickBooks Desktop.

 

Don't hesitate to leave a comment below if you have any additional questions or concerns. I want to make sure everything is taken care of for you. I'll be here to help. Have a good one, @apowers.

A
apowersAuthor
October 20, 2021

None of the items you listed will correct the problem I am having.  I tried all of your suggestions, I am totally up to date with the program, I don't get any error making a EFTPS payment, but the only way to make one is to manually enter the 4 digit pin an password every time and for every client when I make a EFTPS payment.  It is a bug in the program, please advise your engineers so they can fix it.

    Jen_D
    Jen_D
    October 20, 2021

    Thanks for posting here with this payroll form concern, @apowers.

     

    We want to make sure this is taken care of by the correct department. While the steps provided by my colleague didn't remove the problem, the best team to help you out with this is our Payroll Support people. They can check your account and provide additional troubleshooting steps or get this escalated for a fix.

     

    Use these steps to contact us: 

     

    1. Open QuickBooks and click the Help menu.
    2. Select QuickBooks Desktop Help.
    3. On the pop-up screen select Contact us.
    4. Click the Search for Something else button then type your concern in the Ask us anything box.
    5. Hit Search then scroll down to get your contact options.

     

    Refer to this article to learn more about our contact options and support availability: Contact QuickBooks Desktop support

     

    Please update this thread on how the call goes. I want to make sure you're taken care of, and I'll be right here if you need other help with QuickBooks. Have a good one.

    E
    e1d inc
    November 11, 2021

    I'm having the same problem.  Updated to 2022 - same computer.  Even though I check the box to "remember this information for next time" it doesn't and I have to re-enter, which means I have to find my password and PIN.

      AlcaeusF
      AlcaeusF
      November 11, 2021

      Thanks for joining this conversation, @e1d inc.

       

      I appreciate you sharing the steps you've done to get this working. Allow me to chime in and share some information about the issue you're getting in QuickBooks Desktop (QBDT).

       

      Currently, our product engineers are still working regarding this odd behavior after upgrading to QBDT 2022. If you haven't contacted our Support team yet, I highly suggest you do so, so you'll be added to our notification list. This will also help our engineers determine the number of affected users.

       

      To reach them, you can follow the steps shared by my colleagues above or refer to this article: Contact QuickBooks Desktop support.

       

      An email notification will be sent to you once this has been resolved. I'll also inform you here when we get the update as well.

       

      I'm also adding these articles that tackle managing payroll in QBDT:

       

       

      For tips and other resources, I recommend visiting our website for future reference: Self-help articles.

       

      I want to make sure everything is taken care of for you, so let me know if you need anything else about QBDT and Payroll. I'll be here to assist. Take care and have a good one.

      E
      e1d inc
      December 9, 2021

      Last time I ran payroll password/PIN were remembered.

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