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SRS99
June 7, 2023
Question

Employee Access to Workforce

  • June 7, 2023
  • 1 reply
  • 0 views

I have an employee that is having difficulty accessing Workforce. He had Workforce with a previous employer, so when he tries to access it, the reply is the employer has not granted him access. I have sent multiple invitations, but I believe Workforce is being blocked by his previous employer. The only solution I can think of is to have him create a new email account, but I wanted to reach out before suggesting this as the solution. I would assume if an employee has 2 jobs, 2 separate employers with Workforce, they could access both. Solutions? Thank you, in advance. 

    1 reply

    Rubielyn_J
    Rubielyn_J
    June 7, 2023

    I'm here to provide information to help your employee access Workforce, @SRS99.

     

    If you use the identical email address from your previous employment, you won't have the ability to employ the same credentials for accessing the Workforce in your new job. This is the reason your employee is encountering challenges while trying to access the Workforce.

     

    I concur with the proposed solution of having your employee create a fresh email account and subsequently send them a new invitation. By doing so, they will be able to access and generate their own pay stubs and W-2s online through Workforce.

     

    In addition to that, employees who have dual employment with separate employers can still access Workforce, provided that they utilize separate email addresses.

     

    You can also review the following articles to help set up an account for QuickBooks Workforce: 

     

     

    If you have any further inquiries regarding providing your employee access to Workforce, please don't hesitate to leave a comment below. I'm around to help. Keep safe!

    M
    Michelle0531
    August 23, 2023

    I have two employees who downloaded the app and cannot find a place to clock in and out on the app?

    JaeAnnC
    JaeAnnC
    August 23, 2023

    Thanks for joining in on this thread, @Michelle0531.

     

    It appears you've posted a similar concern to which my colleague responded. Feel free to visit this link to see her suggested resolution: Workforce app.

     

    You can always drop by the Community whenever you need additional assistance regarding the Workforce app. We're always available to help. Keep safe!

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