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S
Sbow12
June 14, 2023
Question

Employee Center

  • June 14, 2023
  • 8 replies
  • 0 views

Our Employee Center loads and freezes up constantly.  What could be the cause of just this one category having trouble.  We have applied all updates to the program as well.

    8 replies

    A
    AbegailS_
    June 14, 2023

    Hi there, Sbow12. I understand that this freezing issue may cause difficulties in performing business tasks. I also appreciate all the steps you've done to get this working. Let’s perform some troubleshooting steps.

     

    Before we start, I've listed some possible causes of why QuickBooks Desktop (QBDT) Enterprise freezes:

    • The company file name is too long.
    • Damaged or missing QBWUSER.INI file.
    • There’s corruption on your hard drive.
    • The program files or QBDT installation may be damaged.
    • Damaged Windows operating system.

    Please ensure you're running the updated Windows version to the most recent release of QuickBooks Desktop installed to keep your software updated, so you always have the latest features and fixes. Here's how:

     

    1. Go to the Help menu at the top.
    2. Choose Update QuickBooks Desktop.
    3. Go to the Update Now tab. You can select the Reset Update checkbox to clear all previous update downloads.
    4. Click Get Updates to start the download.
    5. When the download finishes, restart QuickBooks.
    6. Accept the option to install the new release when prompted.

     

    If the issue continues, you can run the Verify Rebuild Utility Tool to resolve most data integrity issues in QuickBooks Desktop. You can use this article for the detailed instructions: Verify and Rebuild Data in QBDT.

     

    In case the issue persists, I would encourage you to perform the other two solutions in this article: Fix issues when QuickBooks has stopped working.

     

    Please come back and keep us posted on your progress in getting this issue resolved. Keep safe!

    M
    MKayK
    June 16, 2023

    We are experiencing the same issue which started Monday 6/12/23.  I initially called Intuit and they insisted it was because we were running the 2022 version of Enterprise and told I needed to upgrade to 2023.  They are wrong! 

    As we use Right Network to host our QBDT,  they have run every scenario to resolve the issue.  They tried a rebuild.  Tried upgrading our version from 2022 to 2023.  Tried removing our Avatax app.  Copied our file and opened it on their system.  Tried creating a new user.  Copied our file and ran it through their advanced file doctor.  Nothing fixed the issue and they really through everything at it over several days and approximately 5 hours.  I love Right Networks technical support and wish Intuit would follow their example.  Right Networks has now escalated the matter to Intuit as they have several customers reporting this problem.

    This issue is only affecting the employee center.  It doesn't affect the payroll center or any other center.  For now, I've found that I can get to my individual employees easier by selecting a report / list / employee contact list.  I can double click on an employee name and it brings me into the employee record without the delay.

     

      B
      bebbs1974
      June 29, 2023

      Have you found a solution? We are having this issue now.

        B
        bgacrp
        July 5, 2023

        We too have been experiencing issues with the Employee Center, it appears to have started with the update to the new Employee Center. I have tried the recommended fixes but it does not seem to help at all. I temporarily have staff using the Employee Contact report to edit employees.

        I am at a loss as to what else to do. 

        G
        gmaricevic
        July 6, 2023

        I am also experiencing this since last week. 

        I did all the above tests, only temporary work around is to NOT click "Employee Center", and go thru Payroll Center, or Report/List/Employee Contact List. But you can not enter new employees here.

        The new column in the employee list, to enter mandatory missing info, is a disaster and should be removed immediately.

        I contacted Intuit Payroll Support, many times since last week, and they acknowledge this major issue, and are working on a fix.

        G
        gmaricevic
        July 10, 2023

        Another week gone with no fix.

        I have tried the "Repair", the "re-install", the "Cache", etc. Nothing works.

        What is the STATUS?

         

        B
        bebbs1974
        July 10, 2023

        I called this morning. NO update. This has been 4 weeks for us now. 

        T
        T007
        July 13, 2023

        Reposting from another discussion thread... I just updated to the latest release and the Employee Center does seem to be functioning better... fingers crossed that it lasts!

         

        ALL, I just got this email.

        Dear Valued Customer, 

        Thank you for requesting updates on the issue: Employee Center Freezing/Latency.

        Good news, the issue has been resolved in the latest release of all supported versions of QuickBooks.  Click the link for steps to Update QuickBooks to the latest release: https://quickbooks.intuit.com/learn-support/en-us/update-products/update-quickbooks-desktop-to-the-l...

        Below are the latest releases you will need to have this fix.

        • 2021 R14_39
        • 2022 R9_70
        • 2023 R4_174


        QuickBooks Care Team

        Y
        yohanr
        July 15, 2023

        I have 2 clients both on enterprise v23. having the same issue.

         

        M
        MKayK
        July 16, 2023

        Sun 7/16/23  Right Networks has the new releases of the QBs versions with the employee center fix.  They get the new releases on the weekends so if you are using QBDT with Right Networks Cloud Hosting, you should no longer have the problem with the employee center without having to do anything further.   As our 2022 QBDT Enterprise seemed to be working, I had them upgrade us to 2023. Both versions seem to have resolved the employee center problem.....so far.

        J
        jbischoff1214
        July 26, 2023

        The fix that was pushed through around 7/14 fixed the issue for us.  However, when we got in today, there was another update to install, which we did and lo and behold, he employee center freezing problem is back.  SO they have broken it again with this latest update unfortunately.  

         

         

        T
        ttatum94
        July 26, 2023

        We are seeing the same, it was fixed but is now broken again with the latest update this morning.. For those that have not update, you may want to hold off a bit.

        We are running Quickbooks Desktop Pro Plus 2022 locally

         

        Intuit Quickbooks Support >> Please let us know the investigation number we need to request being added to for proper notification of another fix to this same problem.  Thank you,

        N
        noratwy
        July 27, 2023

        I just did the update hoping it would fix the problem. The employee center is slower than it was. It is very frustrating.

        Q
        QueenC
        July 27, 2023

        Welcome to the thread, @noratwy. I appreciate you for joining in the conversation and letting us know that you're experiencing the same issue and for following the recommended steps by my colleague. Allow me to provide an update about the tackled investigation in this thread.

         

        Upon checking here, the investigation (INV-89246) about QuickBooks Desktop Employee Center Frequently freezing has already been closed. I sincerely apologize for the inconvenience this has caused you. I understand how frustrating it can be to encounter persistent issues without a resolution.

         

        I want to assure you that your feedback is important to us, and we genuinely want to address your ongoing concerns. To ensure that we can provide you with a permanent solution, I recommend reaching out to our dedicated Customer Support team. Through this, you can provide them with the necessary details and let them know that you are still experiencing the same problem. This will enable our technical engineers to thoroughly investigate the matter, understand the impact it has on your workflow, and work towards finding a resolution that meets your needs.

         

        Here's how:

         

        1. Go to Help, then select QuickBooks Desktop Help/Contact Us.
        2. Select Contact Us.
        3. Give a brief description of your issue, then select Continue.
        4. Sign in to your Intuit account and select Continue and then Continue with my account
        5. We'll email you a single-use code. Enter your code and select Continue
        6. Select to chat with us or Have us call you.

         

        Once you're already good to go, feel free to read through this article in case you'd want to change your employees' info in QuickBooks Desktop Payroll: Edit or change employee info in payroll.  Keeping employee information current is essential for maintaining accurate payroll records and ensuring smooth payroll processing.

         

        We value your business and appreciate your patience as we work towards finding a resolution that meets your expectations.
        If there is anything else I can assist you with or any questions about the Employee Center in QuickBooks Desktop, please do not hesitate to let me know by leaving a comment below. Take care.

        T
        ttatum94
        July 28, 2023

        The new Investigation number is: INV-88303

         

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