Employee direct deposit

We know how important it is for you to pay your employees on time, TP200. 

If you're using a direct deposit, there are a few reasons why an employee's check is not deposited to the employee's account:

• The employee's bank account information was entered incorrectly or invalid.
• An issue with the employee's bank
• Employees' bank account details were updated by the bank.
• Unable to locate the account
• The check date falls on a weekend or holiday.
• Payroll was submitted after the cut-off time which is every 5 PM Pacific Standard Time. When it happens, the payroll will be processed on the next banking day.

If your scenario falls on the first two reasons, then the funds will be rejected and returned to the employer's account. This process will take 2-3 business days after the pay date. 

If the employee still did not receive the funds by 5 PM after the settlement date, I recommend giving us a call so we can further investigate and do a direct deposit trace. 

Here's how to reach them: 

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help.
3. Select Contact Us.
4. Give a brief description of your issue, then select Let's talk, and then choose a way to connect. Phone support may be limited due to volume.

To make sure you get prioritized on your concern. Please check out our support hours and contact us at a time convenient: Support hours and types.

Feel free to check out this article to learn more about fixing direct deposit issues: Handle a direct deposit paycheck that was not received by an employee. You can also find here a list of commonly asked questions concerning the feature, as well as the solutions to each.

Let me know if you need anything else regarding your direct deposit. I'm always around to assist you. Stay safe and have a great day ahead.