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March 24, 2023
Question

Employee February Payroll Check does not show up in February Bank Reconciliation but clears the bank in February

  • March 24, 2023
  • 3 replies
  • 0 views

Good afternoon,

I am trying to reconcile our February Bank Statement and this is what I found. I have been doing this a long, long time and I have never run into this situation. How is this possible?!

Please help as soon as you can.

Thanks, Kevin

3 replies

March 24, 2023

Sorry, QuickBooks Online. But it really shouldn't matter.

Thanks, KG

MariaSoledadG
March 24, 2023

Let's find out why paychecks for February aren't showing in your reconciliation and guide you to fix this.

 

It could be that the bank account's name in the Chart of Accounts is different from that on the Payroll settings. Sometimes that's the reason why it is posted to a different account and you're unable to see it in your reconciliation. If you need to change your account, you can follow the steps provided below:

 

  1. Go to the Gear ⚙ icon, then Payroll settings.
  2. Select Edit ✎ next to Accounting.
  3. Select Edit ✎ to update a specific section.
  4. Choose which account the transaction of the specific payroll item should go to. Then select Continue.

 

Another reason is that the paycheck date may fall in March. That's why it's not appearing on your February reconciliation. To learn more on how to resolve incorrect dates on paychecks, check out this article for more information: Fix Incorrect Pay Period Dates On Paycheck.

 

However, since you've mentioned that the transaction was cleared in February, I suggest reaching out to our support team so they can help you review your payroll transactions from your bank register against the paycheck date. They also have the tools to pull up your account in a secure environment. 

 

Furthermore, QuickBooks provided several lists of payroll reports that you can use for your employees. Check out this article for more information: Run Payroll Reports.

 

Keep me posted if you have any other concerns about reconciliation. I'll always be right here to help.

March 25, 2023

Maria,

I tried all of this before I made this post and it still doesn't make any sense to me. 

Thanks for trying.

Kevin

Shafiqch
March 25, 2023

Sometimes when payroll is run..an additional bank account is created... check your bank account list..just merge it with the actual account and complete reconciliation.

August 30, 2023

We've had the same issue multiple times. One or two checks from each payroll will be visible on paycheck list and payroll reports, but does not show in register and the balance is off because of it. Have called customer service and they just have us delete and rerun the check over and over again until it eventually fixes itself. Clearly a known issue, just like labor showing as unspecified on P&L by Job instead of assigned to the jobs it was entered under on the the time cards. Extremely disappointed both issues have not yet been resolved after months of them knowing about it. QBO seems full of bugs and data disconnections that make no logical sense.