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SOJChurch
January 17, 2024
Question

Employee has old Workforce from Prior Employer

  • January 17, 2024
  • 1 reply
  • 0 views

I am using QB Desktop. I have one employee who has a Workforce account from a prior employer and used a different email address than what I have. When I click on "Invite Employees" she is listed as already Signed Up and it shows her old email address.  She was able to log into her Workforce account and changed the email address, but I was still showing the old information and she cannot see the recent paystubs that were generated. 

 

She just deleted her workforce account, and the situation remains the same. 


What can she or I do to resolve this?

Thank you.

1 reply

E
Erika_K
January 17, 2024

I appreciate the steps you've performed, SOJ. 

 

The possible reason you're still seeing the old information after updating the new email address, is the authentication ID or identifier is still attached to the old email address. It means that it will still recognize the old one. In this case, I recommend contacting our payroll support team to request a new identifier for the new email address.

 

Here's how: 

 

  1. Go to Help, then select QuickBooks Desktop Help/Contact Us.
  2. Hit Contact Us.
  3. Give a brief description of your issue, then Continue.
  4. Sign in to your Intuit account, and choose Continue, and then Continue with my account. 
  5. We'll email you a single-use code. Enter your code and select Continue.
  6. Click chat with us or Have us call you.

 

To determine their availability, check out their support hours. 

 

Alternatively, you can also reach out to our Workforce support team. To contact them using the mobile app, we can: 

 

  1. Tap Help.
  2. Press Contact Us.
  3. Enter your email address, name, and question.
  4. Hit Start Chat.

 

They're available Monday to Friday, 6 AM to 6 PM PT.  

 

Furthermore, I've added this article about how your employees can see and print their pay stubs online or in the Workforce app: View your pay stubs, time off, and year-to-date pay in QuickBooks Workforce. 

 

Please do come back to this post if you have any employee-related concerns. Stay safe always!  

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