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ysali1001
January 3, 2024
Question

Employee is unable to access pay stubs. Looks like you don't have Workforce.

  • January 3, 2024
  • 1 reply
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Our employee receives this message once they get past the username login. "Looks like you don't have Workforce.T here's no account attached to the email you entered. Contact your employer to create one for you." I've tried calling [removed by moderator] found on the contact us page and there's no resolution. Representatives state that they're not able to assist. WE have tried switching the email on his profile and he did not receive any invite. Is there anyone that can offer a solution? 

1 reply

K
Kurt_M
January 3, 2024

We appreciate you informing us about this here in the Community space, @ysali1001. We'll point you in the right direction to help you add your employees and give them access to view their paystubs.

 

Since you've already tried switching the email associated with your employee's profile and still employee isn't able to receive any invitation to access Workforces, it's best to contact our Customer Care Team so they can conduct further investigations to address this situation and accomplish this feat and have your employees view their paystubs. You can directly contact them through Workforce so they can access your account and figure out the root cause of the problem. We'll gladly write down the steps to get you going:

 

  1. Go to Help.
  2. Select Contact Us.
  3. Select Chat with us.
  4. Enter your email address, name, and question.
  5. Select Start Chat.

 

feel free to check this page for more information: Contact Payroll Support.

 

Moreover, here's an article in case you want to add pay history in QBO and help you prepare for the next payroll:

 

 

We're open 24/7 if you need further assistance in inviting employees to the workforce or have any additional concerns related to the program. Please don't hesitate to visit us anytime. Stay safe.

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