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A
anowak
January 10, 2024
Question

EMPLOYEE LOGIN NOT WORKING

  • January 10, 2024
  • 1 reply
  • 0 views

We are brand new to Quickbooks.  We invited our employees so they can set up their Quickbooks account and view paystubs.  One of our employees is getting something that states "Looks like you don't have Workforce.  There's no account attached to the email you entered.  Contact your employer to create one for you."  There is definitely an email because Quickbooks emailed her the invite.  Can you think of what might be causing this issue?

1 reply

J
JamesAndrewM
January 10, 2024

Thank you for joining the QuickBooks Community forum and sharing the details of your concern about your employee login not working. I have here information that could help you fix this.

 

You can send the invitation the second time to your employee to start fresh. However, if the issue persists, please have them contact our Workforce Support team so they can assist them.

 

Here are some troubleshooting your employee can perform for any sign-in issues:

 

  • If you already have a QuickBooks Workforce account with a different employer, have your new employer the same email address.
  • If you have access to QuickBooks Online, you have to use a different email address for your QuickBooks Workforce account. We recommend using your work email address for QuickBooks Online and your email for Workforce.
  • The validity of your invite expires within 30 days from the date it was sent. If it passed longer than 30 days, have your employer send you a new invite. 
  • If your employer had to resend your invite, ensure to open the most recent invite. 

 

For detailed information, refer to this article: Set up your QuickBooks Workforce account.

 

I'm adding these articles you can use in the future:

 

 

If you have more questions about your QuickBooks Workforce account, post them here in the forum. I'll always be around to answer each of them. Have a great day ahead!

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