Employee Names NOT UPDATING properly ever since we canceled QBO payroll!
- April 9, 2024
- 1 reply
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Ever since we canceled our short lived trial period with QBO payroll, I have noticed that employee name updates or general info updates like addresses, etc. are not loading properly. For example, when I got married and updated my last name, even the import data to our currently Paychex payroll is still showing up with my maiden name. This feature was available to us prior to ever using QBO payroll and it was the best way to differentiate and keep track of employees vs. vendors.
Am I seriously expected to add employees into QBO as vendors now? I have employees with loans and advances that have been linked to their names as "employees" and not as vendors. When I go to write a manual check to any employees I'm running into the issue with the name not updating either eventhough under the payroll tab/employees/everything seems to be updated and fine.
That would be pretty crappy to do this to users just because they canceled a payroll subscription that simply did not work well for a company with 50+ employees. I would really be upset to have to go and enter everyone again as vendors specifically when they are employees and it would be crazy to have to delete someone to update them and continue getting error messages for the same phone # and email address being used, because yes I tried that already too.
Also, I just tried to do a customer service chat and the lovely rep decided to simply leave the conversation.