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VickiWNTA
February 9, 2023
Question

Employee needs W4 updated. Need to turn off employee self-setup. How do I turn off the employee self-setup?

  • February 9, 2023
  • 1 reply
  • 0 views
Tried multiple edit buttons but option not there.  Employee not comfortable doing it himself.  

    1 reply

    Candice C
    Candice C
    February 9, 2023

    Good morning, @VickiWNTA. 

     

    It's great to see you back in the Community! I can give you some details about turning off the employee self-setup. 

     

    To clarify, are you using QuickBooks Online or Desktop? This will determine what steps you need to take to turn off this set up. 

     

    QuickBooks Desktop: 

     

    1. Go to the Employees menu. 
    2. Select Manage Payroll Cloud Services.
    3. Under QuickBooks Workforce, turn OFF Workforce. 

     

    More info: Invite your employee to QuickBooks Workforce to see pay stubs and W-2s if you use QuickBooks Desktop Payroll. 

     

    QuickBooks Online: 

     

    1. Go to the Payroll tab. 
    2. Choose Employees. 
    3. Pick the Employee. 
    4. Press Actions, then choose Turn off Workforce access. 

     

    More info: Invite your employees to QuickBooks Workforce to see pay stubs, W-2s and more if you use QuickBooks Online Payroll. 

     

    I hope this helps and gets you squared away. I'm only a comment away if you need me. Have a splendid Thursday!

    C
    cbcavnar
    April 13, 2023

    WHY?

    Cannot turn off employee "self setup" without removing their access to Workforce.

    Why are we solving an access issue with a howitzer?

     

    C
    ChristineJoieR
    April 13, 2023

    I understand what you're going through, @cbcavnar. I'll lay down some information about turning off employee set up, then have this resolved as quickly as possible.

     

    We now have an ongoing issue with the exact problem you mentioned. Please ensure that our engineers are developing a potential fix.

     

    For the time being, I advise getting in touch with our payroll assistant to include you in the list of affected users. You will be alerted in this way when a patch becomes available. Please check our support hours so you may reach out to us at a time that works for you.

     

    Follow this guide:

     

    1. Log in to your QuickBooks Online account.
    2. Click the? Help button at the top right corner.
    3. Go to the Search tab, then select Contact Us.
    4. Enter a brief discussion with your concern, then click Continue.
    5. Choose a way to connect with us: Get a callback.

     

    Once this employee set up works fine, you can refer to this page for additional information: Add your new employee to QuickBooks Payroll.

     

    Plus, this article will walk you through the process of transaction navigation. See the detailed steps: How to search for transactions in QuickBooks Online.

     

    I admire your patience while we are still looking for remedies. Please know that we are here to support your growing business. Keep me notified through your email, @cbcavnar. May you have a wonderful day.

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