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NateBoyle
April 29, 2019
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Employee Not Being Paid Overtime

  • April 29, 2019
  • 2 replies
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We have about a dozen employees that we've been successfully paying since we started using Quickbooks and Tsheets at the beginning of the year.  There are no issues with employees being paid straight time and overtime (over 40 hours/week for us) until now ...

 

We have a new employee that was added in late March. He is in both Tsheets and Quickbooks with a straight rate of $14.00 and an overtime rate of $21.00.  The hours are correctly recorded in Tsheets with both straight time and overtime but when the hours come over to Quickbooks, the total hours come over but none of it as overtime.   He is being paid for the total hours worked at straight time.  This problem does not exist with any other employee.

 

I hopeful that this is a problem with the way the new employee is setup versus the way the other employees are setup but I can't see a difference. Can anyone suggest something to look for?

Best answer by JaneD

Hi there, NateBoyle.

 

I appreciate you for elaborating the situation and giving such detailed information. I'm here to address your TSheets concern.

 

Your concern requires checking the configuration and mapping of the payroll item in your TSheets account with QuickBooks Desktop (QBDT). I suggest reaching out their Technical Support Team since TSheets is a third party app.

 

Just in case, I've attached an article about TSheets Integration with QBDT.

 

From there, they'll be able to check your account's settings and you'll be back in business in no time.

 

You can always visit the Community if you have any other concerns. I'll be around to help. Have a great week.

2 replies

JaneD
JaneDAnswer
April 29, 2019

Hi there, NateBoyle.

 

I appreciate you for elaborating the situation and giving such detailed information. I'm here to address your TSheets concern.

 

Your concern requires checking the configuration and mapping of the payroll item in your TSheets account with QuickBooks Desktop (QBDT). I suggest reaching out their Technical Support Team since TSheets is a third party app.

 

Just in case, I've attached an article about TSheets Integration with QBDT.

 

From there, they'll be able to check your account's settings and you'll be back in business in no time.

 

You can always visit the Community if you have any other concerns. I'll be around to help. Have a great week.

M
midtownnow
January 28, 2021

I am experiencing the same problem.  OT is transferring from TSheets to QBO as straightime.  I have Pay OT after 40 hours checked in TSheets.

 

I have no data transfer errors in the TSheets log.

 

Hope someone has an easy fix!

J
JonpriL
January 28, 2021

Hello @midtownnow,

 

As much as I'd love to offer help and fix the incorrect transfer of your employee's time activity, we've got a separate team who can better address this concern of yours.

 

That being said, I'd recommend contacting the Technical Support of TSheets so you can get back to business in no time. To do so, you can use the following links in this article depending on how you wish to connect with our specialists: Contact TSheets support.

 

On top of that, I've also included this reference for a compilation of articles you can read while working with us: Set up your QuickBooks Time account in QuickBooks Online or QuickBooks Online Payroll.

 

If there's anything else that I can help you with, please let me know in the comments below. I'll be here to lend a hand.

B
Bell Foothills Calvary
October 24, 2023

Good Morning,

 

I have an employee that was paid after terminating them in the system. Is there a way to correct this with Quickbooks so the funds can be returned. 

 

Thank you

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