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May 26, 2021
Question

Employee payroll

  • May 26, 2021
  • 1 reply
  • 0 views

I am an Employee and I cannot view my pay stubs, it says that I do not have an account after I have accepted the link that my Employer had sent me over two weeks ago. when I log into my account it now says that I do not have an existing account. 

1 reply

May 26, 2021

Hello, Brookeleblanc2. 

 

I'll make sure that you'll be able to view the pay stub.  

 

Usually, when a user encounters unexpected behavior, like runtime errors, we can perform basic browser troubleshooting to fix the issue. It could be that the stored temporary internet files are the reason why you're having issues accessing your pay stub. 

 

We can start by accessing your QuickBooks Workforce account in a private/incognito browser. Feel free to use these shortcut keys:
 

  • Google Chrome: Ctrl + Shift + N
  • Safari 11 or newer: ⌘ + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P

 

Once you're in, let's go to the Paychecks section to view your pay stub. If it's working fine, we'll have to go back to your regular browser and clear the cache to eliminate the junk files.

 

If the same thing happens, we can use other supported browsers. It could be that the one you're currently using right now has a temporary problem with QuickBooks Workforce. 

 

Additionally, here are some helpful references that you can check to help manage your paychecks and W-2s:

 

 

Let me know if there's anything else I can do to help you succeed with QuickBooks.​​ Stay safe!