Employee receiving error "We can't get your info"

I know how essential it is for your employee to access their paystubs without any complications, Schauss. I'm here to guide you through a solution. 

This error message often indicates a disconnection between QuickBooks Desktop Payroll and QuickBooks Workforce. A reliable workaround for this issue is to re-invite your employee to QuickBooks Workforce. Here are the steps to do so:

1. Sign into QuickBooks Desktop using your QuickBooks Administrator credentials.
2. Select Employees, then Employee Center.
3. Double-click on the name of the first employee you want to invite.
4. From the Address and Contact tab, add their email address, then select Ok.
5. Select Employees, then Manage Payroll Cloud Services
6. Turn the status for QuickBooks Workforce to On, then select Invite Employees.
7. Sign in with your Intuit Account, which should be the account of the person who owns the QuickBooks Payroll license.
8. Select the employee you want to add to Workforce, then ensure their email addresses are entered.
9. Select Send Invite. Once the invitations are sent, you should see Invited in the Status column next to each employee's name.

Once done, your employee will receive a new email and let them complete their new setup in the workforce. You can share this article with them: Set up your QuickBooks Workforce account.

Re-inviting your employee to QuickBooks Workforce helps to re-establish their account connection. It's a straightforward step that can refresh their access settings and ensure they can view their paystubs and W-2s without any further issues. If the issue persists after re-inviting your employee, here’s how you can get additional help:

1. In your top menu bar, go to Help. Then QuickBooks Desktop Help.
2. Click Contact Us.
3. Enter a brief description of the issue in our Ask a question (or tell us what's wrong) field.
4. Hit Continue.
5. Select We’ll contact you for a callback or Message Us to start an instant messaging session.

QuickBooks Support is available to offer you expert assistance to ensure everything runs smoothly. For Basic, Enhanced, or Standard plans, are available to support you through Monday to Friday from 6 AM to 6 PM PT. For Assisted Payroll, support is available 24/7.

We're here to support you every step of the way. Please feel welcome to reply in the thread if you need more assistance. You can also tag me or our Community experts will be eager to jump-in and help out!