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ovk_insulators
December 29, 2018
Solved

Employee Showing as existing

  • December 29, 2018
  • 1 reply
  • 0 views

Hi.

 

I am trying to add an employee, but I am getting the error that the name is already being used. Previously, when we first got the program, we had gone into the add employee screen and entered the name, just as a test to have a look at how things are set up. We did not save that entry and just backed out of the screen. No employee was created on the list. It even prompts to set up payroll and create first customer. The odd thing is, if i were to say, create an expense. The name shows up as an employee under the Payee dropdown as an employee. 

 

Can anyone help me with this?

Best answer by ovk_insulators

Thanks for the reply.

 

I solved the issue with a specialist over the phone.

The problem was that there was no employees in the list whatsoever to click and delete, despite it showing up as potential payee and taking up the space as a name. For some reason it was saving them as some sort of meta-data (?) for the time I went in and entered the name and exited. 

What ended up working:

  • Click Reports
  • Typed "customers" in the search bar
  • Clicked "customer contact list"
  • in the url, changed "CUST" to "EMP" to get an employee contact list report.       

That report showed these hidden? employees and i was able to make them inactive from there.

 

1 reply

SophiaAnnL
SophiaAnnL
December 31, 2018

Hello there, ovk_insulators.

 

I've replicated this and found that even if the initial set up was not saved, it will still be recorded in QBO. This happens if you entered the employee's W-4 details and closed the screen. QBO will auto save the information you entered in the program and will create a profile for the employee.

 

To fix this, you can delete the employee from the list and start over.

 

Here's how:

  1. Click Workers on the left panel.
  2. Select Employees.
  3. Click the employee's name on the list.
  4. In the employee's profile, click Delete employee at the bottom.
  5. Click Yes when prompted.

Please leave a reply if you're able to successfully set up the employee.

O
ovk_insulatorsAuthorAnswer
December 31, 2018

Thanks for the reply.

 

I solved the issue with a specialist over the phone.

The problem was that there was no employees in the list whatsoever to click and delete, despite it showing up as potential payee and taking up the space as a name. For some reason it was saving them as some sort of meta-data (?) for the time I went in and entered the name and exited. 

What ended up working:

  • Click Reports
  • Typed "customers" in the search bar
  • Clicked "customer contact list"
  • in the url, changed "CUST" to "EMP" to get an employee contact list report.       

That report showed these hidden? employees and i was able to make them inactive from there.

 

    K
    KhimG
    December 31, 2018

    Hi there, @ovk_insulators.

     

    Thanks for the update. I’m glad to know you were able to resolve the issue.

     

    If you need anything else, feel free to post again or leave a comment below. I’m always available here for all of your QuickBooks needs. Wishing you and your business continued success!

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