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Anonymous
December 11, 2018
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Employees account was wrong for direct deposit paycheck. How do I fix it so they get paid?

  • December 11, 2018
  • 5 replies
  • 0 views

The bank account was off by 1 number.  It has not rejected back to us yet, but the employees bank says they can't help.  I'm not sure what to do, and I need to get the employee paid today.  DD should have gone in this morning.

Best answer by arkvalleyinfo

Let's me help you find your employee's direct deposit, Martha!

If the account number is closed and inactive, the payroll transaction will be rejected and the funds will be given back to your account within 7-10 business days. Since your direct deposit should've gone through your employee's account, it's best to give our phone specialists a call. They have the tools to look into your account and see the status of your employee's direct deposit payroll.

For future reference, you can also see these articles on how to change your employees' account details in QuickBooks and/or what to do in case incidents like this happen:

Don't hesitate to comment in this post if you have any other direct deposit queries.

 

 

5 replies

L
lawittkamp
December 11, 2018
Had wrong account number on employees direct deposit and his check went into someone else's bank account. How do I fix this?
A
arkvalleyinfoAnswer
December 11, 2018

Let's me help you find your employee's direct deposit, Martha!

If the account number is closed and inactive, the payroll transaction will be rejected and the funds will be given back to your account within 7-10 business days. Since your direct deposit should've gone through your employee's account, it's best to give our phone specialists a call. They have the tools to look into your account and see the status of your employee's direct deposit payroll.

For future reference, you can also see these articles on how to change your employees' account details in QuickBooks and/or what to do in case incidents like this happen:

Don't hesitate to comment in this post if you have any other direct deposit queries.

 

 

G
georgiep
March 5, 2020

I would like to find complete direct deposit information for an employee.  Can I do and how.

JessT
JessT
March 5, 2020

Hi Georgiep!

 

Yes, you can find the complete direct deposit information of your employees. I will walk you through the steps, and I'll also include the steps to update their account number and routing number. That way, we can be sure that they can receive their pay.

 

Here's to check the bank details:

  1. Go to Reports and hover to Employees & Payroll.
  2. Hover to More Payroll Reports in Excel.
  3. Select Employee Direct Deposit Listing. This will open the report in Excel. If you get a security warning that says Macros have been disabled, you can click on Enable Content, click it.
  4. If there's a prompt that says To update data from QuickBooks, click Get QuickBooks Data, click that button.

This is the final report:

 

If you need to update an employee's bank account information, you can follow these steps:

  1. From Employees menu, select Employee Center.
  2. Double-click the name of the employee.
  3. Go to the Payroll Info tab.
  4. Click the Direct Deposit button.
  5. Review and if necessary, update the Routing No. and the Account No. fields.
  6. Select OK twice.

Thank you for using the direct deposit service. If you more questions about it, just comment below.

T
Tou12
July 19, 2019

Allow me to answer this and similar questions.  

 

Quickbooks is not forgiving on mistakes.  You will have to wait 7 to 10 business days, and is the ladder more than the formal.

 

In the future, should this kind of error repeat, we recommend using ADP for payroll.  They typically take care of such issues in 1 to 3 business days.

E
East Coast Drainage
March 19, 2021

I am having the same issue.  I have the correct account number now so what do I do? Should I wait till its rejected and what if it goes into an actual account?

DivinaMercy_N
DivinaMercy_N
March 19, 2021

Thanks for joining this thread, @East Coast Drainage.

 

If your employee's bank account info is incorrect, the direct deposit may be declined and the money will be refunded to your bank account within 2-3 banking days after the payment date. You can also track the funds by verifying their status directly with the bank to confirm whether the direct deposit will be rejected or not.  

 

You'll receive a notification from Intuit as soon as the bank rejects DD and returns the funds. If not, you need to contact the bank to get the funds.

 

Then, I suggest updating your employee’s direct deposit account information to make sure you'll send your next payroll to the correct account. Updating their DD account information will not affect any paychecks created prior to the process. Here's how:

  1. Navigate to the Employees menu.
  2. Click Employee List.
  3. Double-click the name of the employee you want to edit.
  4. Select the Payroll Info tab.
  5. Chose Direct Deposit.
  6. Update the Routing No. and the Account No. fields.
  7. Hit OK twice.

 

For your reference, please see this article: Employee did not receive direct deposit created in QuickBooks Desktop Payroll. 

 

Also, I've added this helpful article that will provide answers from FAQs when processing Direct Deposit in QuickBooks: Handle a direct deposit paycheck that was not received by an employee.

 

Let me know how this goes and leave a response below if you need further assistance in managing your employee's Direct Deposit. I'm always here to help. Have a good one. 

N
Not_Mr_Urban
December 3, 2021

Hello, 

From what I am understanding is that, I have to wait 2 weeks to get paid again and receive my missed pay? or is it the 2-3 days to get paid again? I am the employee, just need a bit of clarification.

 

Thank you so much!

B
B-Mac Company
December 2, 2024

How do I reach an account specialist in direct deposit ? 

A
Aldren18
December 2, 2024

I can see the importance of this matter, @B-Mac. I’ll ensure that your direct deposit concern receives prompt attention.

 

To assist you more effectively, could you clarify whether your concern is similar to the original poster's regarding the employee's direct deposit? This information will help me provide accurate guidance and tailored support to meet your needs.

 

If you're referring to a direct deposit paycheck, I recommend contacting our payroll specialists to resolve your concerns promptly.

 

To proceed, here's how:

 

  1. Open your QuickBooks Desktop.
  2. Go to the Help from the main menu, then select QuickBooks Desktop Help/Contact Us.
  3. Hit on Contact Us below and enter your question, keyword, or topic in the search bar.
  4. Click on Continue and choose a way to connect with our Live Support.

 

Please note that the support hours for QuickBooks Desktop Payroll are Monday through Friday from 6 AM to 6 PM PT for Basic, Enhanced, or Standard plans. If you’re using Assisted Payroll, you can reach them any time, any day. 

 

If your concern relates to a different issue, I encourage you to engage with our Community team here in the forum. Please elaborate on your goals or any specific challenges you're facing. We're dedicated to helping users like you navigate these situations effectively.

 

Additionally, I'll share valuable resources on updating your employee's bank account for direct deposit and ensuring timely payroll processing in the program:

 

 

Consider this thread as your go-to resource for any concerns you may have throughout your journey. My team and I are always available on this channel.

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